Michael Minutillo
Manchester,CT
Summary
Proven leader in customer service and operations, adept at problem-solving and time management. At Stop and Shop as well as Hoya Optics, spearheaded initiatives that significantly enhanced performance outcomes and customer satisfaction. Skilled in fostering teamwork and collaboration, with a track record of reducing complaints and improving service delivery. Demonstrates expertise in customer relations and operational efficiency, driving positive results and loyalty. Bringing hardworking nature, clean driving record and solid work history in transportation positions.
Overview
41
41
years of professional experience
Work History
CDL Truck Driver
NETTTS
01.2024 - 06.2024
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Maintained accurate logbooks for DOT compliance, minimizing fines and violations.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
Customer Service Manager
Stop and Shop Supermarkets
06.2007 - 12.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Operations Manager
Hoya Optics
06.1991 - 08.2006
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Gunners Mate
Navy
06.1983 - 06.1990
- Identified parts and services to maintain equipment and provided timely solutions to continue operations.
- Coordinated daily operations for team of 22 personnel and established goals for training programs.
- Operated and maintained heavy vehicles, weapons, machine guns, naval guns and artillery.
Education
CDL-A -
NETTTS
Somers, CT06.2024
High School Diploma -
Bolton High School
Bolton, CT09.1982
Skills
- Customer Service
- Problem-Solving
- Time Management
- Customer Relations
- Safe Driving Practices
- Pretrip inspections
Timeline
CDL Truck Driver
NETTTS
01.2024 - 06.2024
Customer Service Manager
Stop and Shop Supermarkets
06.2007 - 12.2023
Operations Manager
Hoya Optics
06.1991 - 08.2006
Gunners Mate
Navy
06.1983 - 06.1990
CDL-A -
NETTTS
High School Diploma -
Bolton High School
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