Mike Mipaul

• Aside from my duties to my customers, I also handle admin work which includes but not limited to: Merchandising, Credit, logistics, I.T
• Solutions for our CRM system
• Utilized CRM tools to track customer contacts, interactions, and sales opportunities
• Researched customer needs to inform product development and create targeted sales pitches
• Negotiated favorable terms and discounts with customers that increased customer loyalty and retention
• Developed and presented customized product demonstrations to potential customers
• Actively listened to customer feedback and incorporated it into product development

It is our family business, I am essentially on call when I have the time. Although my role is small, I have experience when it comes to certain aspects of repair work:

• Replaced and repaired brakes and brake components.
• Replaced and repaired air conditioning and heating systems, resulting in improved comfort and climate control
• Replaced engine computer components and programmed new components.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Changed vehicle oil and replaced filter.

As a sales specialist, my role was to meet expectations each week, including sales goals, appointments, as well as merchandising our department Whilst our supervisor was doing their duties to the store, I was in charge of the department 90% of the time, all the while, exceeding my weekly sales goals nearly every month while retaining customers:

• Awarded sales specialist of the year in 2022 for exceeding yearly sales goal by $250K
• Received multiple recognition awards for always supporting and assisting not only customers, but our fellow associated and management teams, as well as successfully exceeding expectations
• Stayed current on industry trends and new product offerings, enabling informed discussions with clients about innovative solutions for their projects.
• Developed strong relationships with contractors and builders, leading to an expanded client base and increased referral business.
• Assisted clients in selecting appropriate hardware finishes that complemented their chosen millwork styles seamlessly.
• Utilized CAD software to create digital renderings of proposed designs, allowing customers to visualize completed projects before installation began.
• Expanded product offerings within the showroom by researching new vendors, negotiating favorable terms, and showcasing their products for increased variety and customer appeal.
• Resolved customer issues promptly, resulting in high levels of client satisfaction and repeat business.
• Efficiently managed multiple projects simultaneously, ensuring all timelines were met without compromising quality or customer satisfaction levels.
• Established long-term relationships with architects, interior designers, and other industry professionals to facilitate cross-referrals and collaborative opportunities.

The merchandising team were responsible for the appearance of the entire store and keeping the product, aisles, and merchandising material up to date and fresh. Being directly involved with upper management as well as the vendors for the products sold through Home depot, we were given high expectations, and as a team, we always exceeded them and went beyond.

• Collaborated with cross-functional teams to develop merchandising strategies, optimizing product placement for maximum revenue generation.
• Conducted regular audits to ensure compliance with company standards, resulting in improved store performance.
• Identified underperforming products through regular analysis of sales data, recommending markdowns or removal from shelves as appropriate.
• Streamlined product replenishment processes, minimizing stockouts and maximizing availability for customers.
• Assisted in training new team members on company policies and procedures, ensuring consistent execution across the team.
• Improved store profitability through effective inventory management and timely restocking of products.
• Managed seasonal transitions effectively, coordinating efforts across departments to ensure seamless execution of new merchandise layouts and markdowns.
• Reduced shrinkage rates significantly through diligent monitoring of merchandise movement within the store and prompt reporting of discrepancies to management.
• Maintained a clean, organized store environment by executing detailed planograms and adhering to established visual guidelines.
• Ensured accurate pricing by regularly updating price tags and promotional materials, reducing customer complaints and increasing sales potential.
• Enhanced product visibility by creating eye-catching displays and implementing strategic merchandising techniques.
• Supported promotional events by setting up attractive displays, managing inventory levels effectively during peak periods.
• Developed strong relationships with vendors, negotiating favorable terms and ensuring timely delivery of products.
• Contributed to a positive work environment by fostering strong teamwork among associates and actively participating in staff meetings.
• Collaborated with store managers to determine best placement for merchandise displays.
• Organized store merchandise racks by size, style, and color.
• Created visual displays to highlight new and featured products.