Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Mike Mitchell

Glenn Heights

Summary

Accomplished Retail Store Manager with a robust history at T-Mobile, where I spearheaded teams to exceed sales goals through exceptional customer service and sales leadership. Renowned for problem-solving and coaching abilities, I significantly enhanced customer satisfaction and team performance. My strategies resulted in sales growth, showcasing my dependable and highly motivated nature.

Experienced retail management professional known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.

Overview

8
8
years of professional experience

Work History

Retail Store Manager

T-Mobile
07.2022 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Retail Assistant Manager

T-Mobile
10.2019 - 07.2022
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
  • Fostered a positive work environment, promoting teamwork and open communication among staff members.
  • Boosted sales performance with strategic merchandising plans and promotional displays.
  • Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
  • Trained and developed new employees for ease of transition into team.
  • Controlled store inventory and reviewed cash handling and operations reports.

Mobile Expert

T-Mobile
08.2016 - 10.2019
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.

Education

Bachelor - Family And Child Services

New Mexico State University
Las Cruces, NM

Associates Degree - General Studies

Hill College
Hillsboro, TX

Skills

  • Customer service
  • Strong multi-tasking
  • Retail operations
  • Problem-solving
  • Highly motivated
  • Friendly and outgoing
  • Dependable and reliable
  • Sales growth
  • Coaching and mentoring
  • Sales leadership

Additional Information

A family man who is very passionate about my wife and kids. I’m a very competitive individual who has years of experience playing division 1 college and professional basketball overseas. The game of basketball has instilled in me self discipline, dedication, motivation and leadership.

Timeline

Retail Store Manager

T-Mobile
07.2022 - Current

Retail Assistant Manager

T-Mobile
10.2019 - 07.2022

Mobile Expert

T-Mobile
08.2016 - 10.2019

Bachelor - Family And Child Services

New Mexico State University

Associates Degree - General Studies

Hill College

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Mike Mitchell