Mike Mortimer
Idaho Falls,ID
Summary
With a proven track record at C&B Operations, I excel in stock control and fostering vendor relations, enhancing inventory accuracy and customer satisfaction. My leadership in training teams and executing sales promotions has significantly boosted operational efficiency. Skilled in parts identification and adept at navigating challenging customer interactions, I consistently exceed sales targets.
Overview
16
16
years of professional experience
Work History
Parts Specialist
RDO Equipment
Idaho Falls, ID
05.2024 - Current
- Supported service department by expertly pulling parts and updating records.
- Collaborated with other members of sales team to reach targets.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Processed returns, exchanges, and refunds in a timely manner.
- Identified potential problems with defective or damaged parts before they reached customers.
- Received, examined and reshelved returned parts.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Arranged and directed delivery and installation of products and equipment.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Responded to inquiries from internal staff members about part specifications or availability.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Located and labeled parts to maintain organized inventory of stock.
- Boosted sales by capitalizing on cross-selling and upselling opportunities.
Drywall Finisher
Edge Drywall
Rexburg , ID
05.2022 - 04.2024
- Removed excess materials from finished surfaces using scrapers, rasps, and sandpaper.
- Sealed joints by embedding tape into sealing compound.
- Finished joints with taping knives, float coats, and sanding tools.
- Mixed texture coatings for application onto wallboard surfaces.
- Cleaned up after each job was completed including vacuuming floors and wiping down surfaces as necessary.
- Applied additional sealing coats to repair uneven surfaces and provide quality finish.
- Followed requirements for installing clips and blackout cuts.
- Applied joint compound to joints between sheets of drywall.
- Used hand tools such as trowels, broad knives or spatulas to apply sealing compound to holes and cracks.
Parts Specialist
Western State Equipment
Idaho Falls, ID
09.2020 - 04.2022
- Ordered Truck, Semi, Bus, a verity of trucks parts from different vendors.
- Kept Supervisor/ Technicians updated for parts tracking.
- Work Close with Cat Rental to get the correct parts for rental machine.
- Worked with Different Vendors to place new parts, handle shortages for parts, resolved defective parts issues.
- Reached out to vendors outside usual network to find parts not available from traditional sources Ordered parts from various distributor to fulfill demands.
- Helped Counter team,
- Warehouse team when short handed.
- Stocking shelves with new parts.
Parts Manager
C&B Operations
Idaho Falls , ID
04.2014 - 07.2019
- Trained team members in successful strategies to meet operational and sales target.
- Implemented daily operating procedures to keep store clean, adequately stocked and well organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated task during high-traffic times to keep operations running smoothly and employees focused.
- Making cold Calls to new and existing customers.
- Working close with other department supervisor to meet customer needs.
- Educated staff on strategies for handling difficult customers and challenging situations. Mentored new parts associated to contribute to stores positive culture.
- Created and led sales promotions and advertising strategies to boost profit and bring in new customer
Parts Specialist
C&B Operations
Rexburg, Idaho
07.2011 - 03.2014
- Served customer in-store and telephone to answer questions and place order.
- Issued parts to technicians to complete repairs.
- Tracked parts use and charged items to customer accounts for billing. Received and restocked product, keeping sale floor shelves full and ready for customer purchase.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Trained and mentored junior employees on regulations, best practice and performance.
- Minimized losses due to damaged or obsolete inventory by implementing a robust returns management process and maintaining strict quality control measures.
Truck Driver/Parts Delivery Driver
C&B Operations
Idaho Falls, Idaho
06.2009 - 07.2011
- Hauled Machinery to and from customer locations.
- Chained down machinery to haul. Made sure Semi truck and Trailer was Legal and pass inspections for DOT.
- Called for Over weight, wide load permits.
- When not Hauling Machinery Helping technicians with customer machinery to be fixed.
- Hauling broke down machinery to be repaired at the shop.
Education
High School Diploma -
Sugar Salem
Sugar City, ID04-2001
Skills
- Stock control
- Returns processing
- Warehouse operations
- Packaging and labeling
- Shipping and receiving
- Parts documentation
- Sales support
- Parts identification
- Forecasting and planning
- Parts recommendation
- Report generation
- Inventory auditing
- Vendor relations
Timeline
Parts Specialist
RDO Equipment
05.2024 - Current
Drywall Finisher
Edge Drywall
05.2022 - 04.2024
Parts Specialist
Western State Equipment
09.2020 - 04.2022
Parts Manager
C&B Operations
04.2014 - 07.2019
Parts Specialist
C&B Operations
07.2011 - 03.2014
Truck Driver/Parts Delivery Driver
C&B Operations
06.2009 - 07.2011
High School Diploma -
Sugar Salem
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