Mike Munoz

• Proficient in Procede software to create work orders and invoice customers.
• Coordinated preventative maintenance schedules, verifying equipment safety and function per DOT requirements.
• Supervised 8 employees.
• Procured pricing information from various vendors to support cost-effective purchasing.
• Scheduled and oversaw maintenance, repair and installation activities.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Developed estimates by costing parts and labor.
• Informed customers of repair updates and completion times to provide exemplary customer service.
• Submitted invoices and completed warranty paperwork.
• Assigned work to mechanics and checked quality of all repairs.
• Coordinated with parts department to determine availability of necessary components.
• Maintained box trucks, reefer box trucks, and tractors to keep fleet moving at optimal efficiency.
• Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
• Maintained detailed service and customer records.

• Performed vehicle lubrication and DOT safety inspections.
• Troubleshot electrical and mechanical systems, traced problems and diagnosed root causes.
• Inspected trucks for repair and maintenance needs.
• Removed components and completed repairs or installed new replacements.
• Completed warranty services and submitted required paperwork.
• Replaced parts such as belts, hoses and brakes.
• Diagnosed mechanical problems for repair or replacement.
• Used Cummins Insite and Navistar to diagnose and repair issues with diesel engines.
• Completed required documentation such as work-completed reports, timesheets and quality assessments.
• Conducted full operational compliance inspections before releasing vehicles back to the customer.
• Diagnose and repaired fuel injection systems.
• Checked completed repairs, confirming correct servicing procedures.

• Performed preventive maintenance on diesel engines, preventing malfunctions.
• Serviced and maintained engines by performing regular oil and filter changes.
• Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
• Conducted full operational compliance inspections before releasing vehicles for use.
• Assessed equipment for damage, wear, battery life, and fluid levels.
• Ordered new parts for broken belts, hoses and filters, resupplying inventory.
• Checked completed repairs, confirming correct servicing procedures.

• Assessed and tore down parts such as pumps, motors and cylinders in different pieces of equipment.

• Cleaned and lubricated parts to maximize life of equipment and improve performance.
• Operated welding and cutting equipment with strong safety skills and high-quality results.