Mike Patton
Arlington,TX
Summary
Results-driven Inventory Manager with demonstrated record of running lean departments. Successful at keeping records current and accurate. Offering 25 years of experience strengthening processes, realigning teams and overhauling structures to keep operations responsive to changing industry and company demands.
Overview
14
14
years of professional experience
Work History
Inventory Manager/Warranty Manager
Houk Air Conditioning INC
01.2022 - 10.2025
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Streamlined warranty claim processes for increased efficiency and faster resolution times.
- Maintained up-to-date knowledge of industry best practices and regulatory requirements to ensure the warranty department operates in compliance with all applicable standards.
Senior Technician
Houk Air Conditioning INC- Was Promoted
01.2017 - 12.2022
- Managed inventory control, ensuring accurate tracking of parts and supplies for seamless operations.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Developed strong relationships with vendors, negotiating favorable pricing terms while maintaining high-quality standards.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Dispatch Manager
Houk Air Conditioning INC - Was Promoted
01.2012 - 12.2017
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Reduced response times with effective dispatcher training and timely decisionmaking.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Reported to management operational activities and maintained current records.
Education
Certificate of Completion - Warranty Parts Summary
Houk Air Conditioning
Fort Worth, TX02.2019
High School Diploma -
Lamar High School
Arlington, TX05.1994
Skills
- Vendor Relationship Management
- Resource Allocation
- Customer Relationship Management
- Order Processing
- Shrinkage Control
- Inventory Reconciliation
- Decision-Making
- Customer Service
- Time Management
- Problem Solving
- Attention to Detail
Timeline
Inventory Manager/Warranty Manager
Houk Air Conditioning INC
01.2022 - 10.2025
Senior Technician
Houk Air Conditioning INC- Was Promoted
01.2017 - 12.2022
Dispatch Manager
Houk Air Conditioning INC - Was Promoted
01.2012 - 12.2017
High School Diploma -
Lamar High School
Certificate of Completion - Warranty Parts Summary
Houk Air Conditioning