Courtnee Denney
Nashville,TN
Summary
Results-driven and detail-oriented Logistics and Coordination Specialist with a proven track record of efficiently managing complex operations, schedules, and resources to ensure seamless execution across projects and supply chains. Adept at streamlining processes, improving operational workflows, and fostering cross-functional communication to support business objectives. Known for strong organizational skills, quick problem-solving abilities, and a proactive approach to anticipating and resolving challenges. Experienced in vendor management, inventory control, transportation coordination, and deadline-driven environments. Committed to delivering high-quality outcomes with a focus on timeliness, accuracy, and cost-efficiency
Overview
14
14
years of professional experience
Work History
Warranty Manager
Opifex-Synergy
Nashville, TN
07.2023 - Current
- Oversaw intake process for customer equipment and maintained communication with clients and service providers regarding progress.
- Addressed customer complaints and issues to enhance satisfaction and loyalty.
- Created and managed a comprehensive database of service providers and vendors.
- Prepared comprehensive reports on technician productivity for management's periodic review.
- Identified and procured parts from alternative suppliers.
- Updated status reports for fleet and customer-owned equipment in coordination with service and dispatch managers.
- Conducted morning meetings with department leads to provide updates on work order statuses.
- Developed quotes for work orders, incorporating parts, labor, and inspection findings.
- Maintained daily records of technicians' work hours.
- Served as escalation contact to ensure swift resolution of warranty issues.
- Partnered with service technicians to pinpoint equipment malfunctions and evaluate warranty coverage.
- Documented warranty claims accurately, maintaining thorough records for prompt submissions.
- Ensured high accuracy in claim submissions, leading to minimal rejections.
- Followed up on unresolved claims to facilitate payment acquisition.
- Managed warranty claims process, ensuring compliance with company policies and industry standards.
- Developed training programs for staff on warranty procedures and customer service best practices.
- Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
- Created detailed reports on warranty metrics, providing valuable insights for company-wide strategic planning initiatives.
- Established strong relationships with suppliers to ensure timely delivery of replacement parts and smooth warranty transactions.
- Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
- Negotiated favorable terms with vendors for extended warranties or discounted replacement parts, reducing overall expenses related to product repairs or replacements.
Operations Coordinator
Mobile Modular
Auburndale, Fl
10.2022 - 06.2023
- Handled customer inquiries through various communication channels.
- Processed information to ensure accurate documentation and reporting.
- Facilitated effective communication among colleagues, managers, and customers.
- Oversaw modifications to contracts during their lifecycle.
- Reviewed service agreements to verify pricing accuracy.
- Engaged with various departments to adjust plans and accomplish ambitious objectives.
- Streamlined delivery processes by overseeing shipping requests and verifying documentation.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Coordinated communication between warehouse staff and customers to address account needs.
- Achieved favorable pricing and scheduling through vendor collaboration.
- Ensured timely project completion through effective scheduling of subcontractors and staff.
- Held primary responsibility for client relationship accountability.
- Managed project logistics leveraging industry knowledge and independent decision-making.
- Facilitated solutions for contract challenges with legal experts.
Logistics Coordinator
R&R Freight Logistics
Lakeland, FL
05.2018 - 10.2022
- Processed and entered newly tendered freight orders into database.
- Ensured department procedures manual accurately reflected processing needs for each account.
- Managed extensive documentation and coordinated with administrators to address invoicing issues.
- Coordinated logistics for shipments from production to end-user.
- Evaluated transportation expenditures and efficiently managed filing of shipping documents.
- Established procedures to optimize movement of goods and minimize costs.
- Fostered strong customer relationships by promptly addressing inquiries and complaints.
- Routed newly appointed freight into McLeod for tender brokering.
- Resolved various customer concerns related to load transit and billing.
- Managed authorization process for accessorial rate adjustments.
- Ensured accurate ETAs for carriers to designated plants.
- Guided new team members through training for their respective positions.
- Managed all issues related to direct brokered freight for the Director of Transportation, achieving a weekly capacity of 375 loads.
- Negotiated freight contracts to align with current market rates based on travel distance and freight content.
Title Clerk
Legion Tag Agency
Winter Haven, FL
07.2011 - 05.2018
- Oversaw intake process for customer equipment and maintained communication with clients and service providers regarding progress.
- Addressed customer complaints and issues to enhance satisfaction and loyalty.
- Created and managed a comprehensive database of service providers and vendors.
- Prepared comprehensive reports on technician productivity for management's periodic review.
- Identified and procured parts from alternative suppliers.
- Updated status reports for fleet and customer-owned equipment in coordination with service and dispatch managers.
- Conducted morning meetings with department leads to provide updates on work order statuses.
- Developed quotes for work orders, incorporating parts, labor, and inspection findings.
- Maintained daily records of technicians' work hours.
- Served as escalation contact to ensure swift resolution of warranty issues.
- Partnered with service technicians to pinpoint equipment malfunctions and evaluate warranty coverage.
- Documented warranty claims accurately, maintaining thorough records for prompt submissions.
- Ensured high accuracy in claim submissions, leading to minimal rejections.
- Followed up on unresolved claims to facilitate payment acquisition.
- Managed warranty claims process, ensuring compliance with company policies and industry standards.
- Developed training programs for staff on warranty procedures and customer service best practices.
- Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
- Created detailed reports on warranty metrics, providing valuable insights for company-wide strategic planning initiatives.
- Established strong relationships with suppliers to ensure timely delivery of replacement parts and smooth warranty transactions.
- Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
- Negotiated favorable terms with vendors for extended warranties or discounted replacement parts, reducing overall expenses related to product repairs or replacements.
Education
Diploma - Honors, General Studies
Winter Haven Senior High School
Winter Haven, FL05.2007
Skills
- Operational Efficiency
- Logistics
- McLeod expertise
- Deadline and scheduling management
- Vendor relationship management
- Analytical skills
- Reading comprehension
- Database Entry
- Proficient at RentalMan Platform
- Documentation and control
- Multitasking and organization
- Customer service
- Data entry
- Work Planning and Prioritization
- MS office
- Discretion and confidentiality
- Schedule coordination
- Document management
- Process improvement
- Project Support
- Shipment coordination
- Transportation planning
- Freight negotiation
Timeline
Warranty Manager
Opifex-Synergy
07.2023 - Current
Operations Coordinator
Mobile Modular
10.2022 - 06.2023
Logistics Coordinator
R&R Freight Logistics
05.2018 - 10.2022
Title Clerk
Legion Tag Agency
07.2011 - 05.2018
Diploma - Honors, General Studies
Winter Haven Senior High School