MIKE PETILLO
Portland,OR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Head of Security
Hawthorne Theatre
Portland, OR
01.2023 - Current
- Followed and enforced policies, procedures, code of conduct, and safety guidelines to protect the safety and well being of all guests and facilities
- Enforced and upholds the integrity of the facility and events
- Receives and act on complaints from patrons according to established policies and procedures
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Gained extensive knowledge in data entry, analysis and reporting.
- Managed a team of security personnel, providing training and development opportunities to ensure their consistent growth and effectiveness.
Delivery Driver
Rainforest Routes
Portland, OR
08.2020 - 01.2023
- Drove positive customer experience by building relationships and providing solutions to customer needs
- Communicated with dispatch to improve route production and identify optimal ways to perform duties
- Utilized relevant map programs and GPS systems to navigate routes
- Considered traffic congestion and weather conditions to determine best routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
Produce Clerk
Fred Meyer
Portland, OR
06.2014 - 08.2020
- Received and counted stock items and record data manually and on computer
- Took inventory of merchandise to identify items needing reordering or replenishment
- Stocked shelves, racks and cases with new or transferred merchandise
- Disposed of damaged or defective items
- Itemized and total customer merchandise selection at checkout counter, using cash register and accepted cash and charge card for purchases
- Cleaned display cases, shelves and aisles.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Bartender/Security
Hawthorne Theatre
Portland, OR
07.2011 - 12.2014
- Completed POS transactions, returning currency, coin and payment cards to patrons
- Took beverages orders from guests and delivered drinks within reasonable time frames
- Assessed bar inventory and completed requisition sheets to restock supplies
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues
- Monitored intake of alcohol by guests and prohibited sale of alcohol to intoxicated individuals.
Shift Supervisor
Hollywood Video
Portland, OR
11.2006 - 08.2008
- Complied with company standards and policies, setting example for team members
- Coached and developed staff using variety of soft skills and technical abilities
- Coached team members, delivering candid feedback on expectations and performance
- Managed inventory levels and minimized loss, following company systems and guidelines.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Education
Associate in Arts (A.A.) General Studies -
Portland Community College
06.2015
Skills
- Adobe Suite
- Customer service experience
- Creativity
- Teamwork & leadership skills
- Decision-Making
- Microsoft Office
References
References available upon request
Timeline
Head of Security
Hawthorne Theatre
01.2023 - Current
Delivery Driver
Rainforest Routes
08.2020 - 01.2023
Produce Clerk
Fred Meyer
06.2014 - 08.2020
Bartender/Security
Hawthorne Theatre
07.2011 - 12.2014
Shift Supervisor
Hollywood Video
11.2006 - 08.2008
Associate in Arts (A.A.) General Studies -
Portland Community College