Mike Piper
Piper Plumbing Heating Air Conditioning
Hemlock
2027
years of professional experience
Dynamic professional with expertise in customer relations and small business operations. Proven ability to manage daily tasks, develop marketing strategies, and build strong supplier relationships to enhance service delivery.
Dynamic business owner with extensive experience in customer relations, financial management, and team leadership. Proven ability to implement effective strategies that drive profitability and enhance operational efficiency.
Work History
Owner
- Managed daily operations for plumbing, heating, and air conditioning services.
- Oversaw scheduling and dispatching of service technicians to optimize workflow.
- Implemented training programs for new hires on safety protocols and customer service standards.
- Developed marketing strategies to promote services and increase customer engagement.
- Established relationships with suppliers to ensure timely procurement of materials and equipment.
- Conducted quality control inspections to maintain high service standards and customer satisfaction.
- Analyzed financial reports to inform budgeting decisions and improve profitability.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Conducted routine inspections of boiler systems to ensure operational efficiency and safety compliance.
- Performed preventive maintenance on boilers, identifying issues before they escalated into major problems.
- Installation of Boilers, Residential and Commercial
Plumbing Technician/HVAC Technician
- Installed and repaired plumbing systems, ensuring compliance with local codes and regulations.
- Conducted routine maintenance on plumbing fixtures to enhance system efficiency and longevity.
- Diagnosed plumbing issues through thorough inspections and implemented effective solutions.
- Collaborated with team members to streamline service delivery and improve customer satisfaction.
- Optimized performance by balancing systems and calibrating controls.
- Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
- Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
- Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
- Worked on both home and business units for maintenance, repairs, and new installations.
- Performed routine maintenance on heating and cooling systems.
- Troubleshot and diagnosed issues with HVAC and refrigeration units.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
- Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
- Conducted routine inspections of boiler systems to ensure operational efficiency and safety compliance.
- Performed preventive maintenance on boilers, identifying issues before they escalated into major problems.
- Installation of residential and commercial boilers
HVAC Technician
- Diagnosed refrigeration system issues using industry-standard diagnostic tools.
- Performed routine maintenance on commercial refrigeration units to ensure optimal performance.
- Assisted in installation of new refrigeration systems, adhering to safety protocols and manufacturer guidelines.
- Collaborated with team members to troubleshoot complex refrigeration problems effectively.
- Conducted inspections of refrigeration equipment to identify potential failures and recommend repairs.
- Improved system efficiency by conducting thorough diagnostics and implementing preventive maintenance measures for refrigeration systems.
- Maintained safety standards by using appropriate protective gear and adhering to best practices.
- Conducted diagnostic tests and read results.
- Also worked on Commercial Boilers, maintenance, Installation of new equipment
HVAC Technician
- Repaired and replaced motors, bearings and belts.
- Worked overtime, holidays and weekends to accommodate company needs.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
HVAC Technician
- Diagnosed HVAC system issues to ensure optimal performance and customer satisfaction.
- Performed routine maintenance on heating and cooling systems, enhancing operational efficiency.
- Installed new HVAC units in residential and commercial properties following industry standards.
- Collaborated with team members to troubleshoot complex HVAC problems, improving service response times.
Education
High School Diploma
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Project management
Business management
Business planning
Project estimating
Staff management
Team oversight
Financial management
Staff hiring
Timeline
Owner
Piper Plumbing Heating Air Conditioning
2015 - CurrentRead More
Plumbing Technician/HVAC Technician
Brubakers Plumbing Heating & Air Conditioning
2007 - 2015Read More
HVAC Technician
Central Temperature
2004 - 2007Read More
HVAC Technician
Modern Refrigeration
1999 - 2004Read More
HVAC Technician
Powells
1995 - 1999Read More
Breckenridge
High School Diploma
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