Mike Schildt
Reisterstown,MD
Summary
Dynamic Service Director at Mileone Automotive with a proven track record in team leadership and operations management. Enhanced customer satisfaction through strategic service planning and effective training programs. Spearheaded initiatives that boosted productivity and fostered a culture of continuous improvement, driving repeat business and loyalty.
Service management professional with extensive experience leading teams and driving results. Proven track record in optimizing operations, enhancing customer satisfaction, and developing strategic initiatives. Known for strong focus on team collaboration, adaptability, and achieving measurable outcomes. Skilled in conflict resolution, resource allocation, and continuous improvement. Recognized for reliability and capacity to thrive in dynamic environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Director
Mileone Automotive
01.2006 - Current
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
- Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
Education
High School Diploma -
Century High School
Sykesville, MD06.2004
Skills
- Team leadership
- Training and mentoring
- Operations management
- Strategic planning
- Staff development
- Service planning
Certification
NADA Certified
Timeline
Service Director
Mileone Automotive
01.2006 - Current
High School Diploma -
Century High School
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