Mike Segovia
Carson City,NV
Summary
Insightful Information Technology Manager with 20 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of a Elite Service Desk. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Tech position. Ready to help team achieve company goals. Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
30
30
years of professional experience
Work History
IT Manager
State Of Nevada
08.2018 - Current
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
IT Supervisor
State Of Nevada
03.2003 - 06.2017
- Managed and mentored a team of IT professionals, fostering growth in skills and knowledge.
- Improved team collaboration with the implementation of advanced communication tools and platforms.
- Conducted regular audits of hardware and software assets, identifying areas for improvement or replacement as needed to maintain optimal performance levels within the organization''s infrastructure.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
Computer Technician
State Of Nevada
06.1994 - 02.2003
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
Education
No Degree - General Studies
UNR
Reno, NV08.1993
No Degree - General Studies
WNC
Carson City, NV01.1985
Skills
- IT Asset Management
- Network Administration
- Technical Troubleshooting
- Team Development
- Team Collaboration
- Department management
- Staff hiring
Music
Play drums in a Hard Rock band call Maiden Minden.
Timeline
IT Manager
State Of Nevada
08.2018 - Current
IT Supervisor
State Of Nevada
03.2003 - 06.2017
Computer Technician
State Of Nevada
06.1994 - 02.2003
No Degree - General Studies
UNR
No Degree - General Studies
WNC