Mike Siu
Katy,TX
Overview
3
3
years of professional experience
Work History
Server
First Watch
07.2023 - 07.2024
- Provided exceptional customer service in busy restaurant setting, consistently receiving positive feedback and high satisfaction scores.
- Managed cash handling, order processing, and problem resolution, demonstrating strong attention to detail and accuracy.
- Assisted in training new staff members, contributing to collaborative and efficient team environment.
Server Assistant Manager
Kura Revolving Sushi Bar
08.2022 - 03.2023
- Supervised team of 5 servers and support staff, providing training and guidance to ensure exceptional service quality and adherence to operational standards.
- Handled complex customer inquiries and resolved issues promptly, maintaining high levels of customer satisfaction and achieving high average rating on feedback surveys.
- Addressed and resolved operational and personnel issues, including handling guest complaints and managing team conflicts, ensuring positive and efficient work environment.
- Developed and conducted training programs for new hires, focusing on service protocols, customer interaction, and safety procedures.
Cashier
Mia's Table
12.2021 - 07.2022
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Cinco Ranch High School
Katy, TX05.2022
Skills
- Excellent interpersonal skills, good at resolving issues and maintaining positive customer relations
- Experienced in managing shifts, coordinating staff, and handling inventory
- Familiar with Slack, Zoom, and Google Workspace
- Proficient in multitasking, time management, and problem-solving
- Basic proficiency in Microsoft Office Suite, CRM systems, and scheduling software
Languages
Spanish
Native or Bilingual
Timeline
Server
First Watch
07.2023 - 07.2024
Server Assistant Manager
Kura Revolving Sushi Bar
08.2022 - 03.2023
Cashier
Mia's Table
12.2021 - 07.2022
High School Diploma -
Cinco Ranch High School
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