Mike Smith

Offer condolences and comfort to families that lost a family member.

Assist families navigate through the process for final resting place of their loved one.

Offer a pre planning guide to provide a clear road that lists all that is necessary when someone passes.

• Enhanced dealership profitability through sale of finance and insurance products.
• Improved customer satisfaction by effectively explaining financing options and ensuring a transparent process.
• Consistently met or exceeded monthly sales goals, contributing to overall dealership success.
• Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.

• Identified customer needs and awareness.
• Present full array of finance products utilizing full menu presentation.
• Prepare , submit and fund loan packages in a timely manner.
• Trained sales staff using steps to sale. Trained sales staff on responding to internet leads and getting appointment.

• Create needs and awareness through customer interview.
• Present products and finance options tailored to meet customer needs and wants.
• Maintained gross average 40% above monthly goal and exceeded regions CSI score for finance.
• Active in training sales team in steps to the sale and maximizing each opportunity.

• Managed million dollar inventory with a strict 90 day turn.
• Merchandise and marketed inventory daily. Responsible appraisals, buying, wholesaling and retailing. Hired, trained and mentored new sales team which increased front end gross average by $320 per unit and increased back end average by $270 per unit.
• Increased overall sales volume by 80 percent.

• Developed a comprehensive training program for sales associates.
• Increased sales volume and gross exceeding set goals.
• Active in closing deals with customers.

• Hired, trained and mentored sales team. Created a culture of team unity and family.
• Oversaw all aspects of sales and finance.
• Implemented successful advertising, marketing strategies. I
• Increased sales volume by 40 percent. Increased gross per vehicle retail by 70 percent. Attained top 3 monthly sales ranking in region for three consecutive years.