Michael Sterner
Crestview,FL
Summary
Experienced retail manager with 25 years of proficient leadership and management of store operations. Seeking an opportunity to grow within a company to expand my career opportunities.
Overview
2
2
Certifications
25
25
years of professional experience
Work History
Grocery Manager
Publix Supermarkets Store
Fort Walton Beach, Florida
05.2001 - 07.2026
- Managed staff of over 30 associates, ensuring that duties were completed in a timely manner.
- Oversaw daily operations of the store including opening and closing
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Oversaw daily operations of the store including opening and closing
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Analyzed financial records to identify areas of improvement within the store.
- Implemented new methods for reducing shrinkage and increasing profitability.
- Conducted regular inspections for compliance with health and safety standards.
- Collaborated with suppliers to optimize product selection and pricing strategies.
- Developed schedules to ensure adequate staffing
- Resolved customer complaints promptly to maintain high satisfaction levels.
Customer Service Manager
Publix Grocery Store
Mary Esther, Florida
05.2001 - 01.2007
- Trained staff on customer engagement techniques and service standards.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Monitored performance metrics to identify areas for improvement.
- Conducted regular team meetings to discuss challenges and solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
Education
Associate of Arts -
Northwest Florida State
Niceville, FL05-2008
High School Diploma -
Crestview High School
Crestview, FL05-2002
Skills
- Merchandising strategies
- Inventory control
- Financial analysis
- Staff management
- Supply chain optimization
- Performance metrics
- Problem solving
- Effective communication
- Team building
- Employee training
- Conflict resolution
- Strategic planning
Certification
Food and Safety
Timeline
Grocery Manager
Publix Supermarkets Store
05.2001 - 07.2026
Customer Service Manager
Publix Grocery Store
05.2001 - 01.2007
Associate of Arts -
Northwest Florida State
High School Diploma -
Crestview High School