Mike Tafish
Houston,TX
Summary
Service Engineer 'Technician' with 30 years of experience optimizing equipment. Specializing in troubleshooting, maintenance, and efficiency improvements, contributing to a 20% productivity boost. Skilled at diagnostics, safety compliance, and team collaboration to reduce operational costs.
Overview
38
38
years of professional experience
Work History
Customer Engineer
Entrust Corporation
Houston, TX
05.2013 - 01.2026
- Identified and resolved equipment issues with a focus on precision and reliability.
- Enhanced troubleshooting efficiency, resulting in a 30% reduction in downtime.
- Directed inventory management and maintained accurate records for over 100 tools.
- Collaborated with cross-functional teams to troubleshoot complex technical issues.
- Analyzed customer feedback to identify areas for product improvement and enhancement.
- Implemented best practices for customer engagement, resulting in improved satisfaction rates.
- Collaborated with sales team to identify customer needs and provide appropriate solutions, resulting in increased revenue.
Field Service Digital Engineer
Canon USA
Houston, TX
07.2007 - 07.2013
- Diagnosed and resolved technical issues in Canon imaging systems on-site.
- Conducted routine maintenance and repairs to ensure optimal equipment performance.
- Trained clients on proper equipment usage and troubleshooting techniques.
- Collaborated with cross-functional teams to streamline service processes and enhance customer satisfaction.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
Senior Field Service Representative
IKON Office Solutions, Ricoh USA
Houston, TX
01.1988 - 06.2007
- Led installation and maintenance of office equipment, ensuring optimal performance and user satisfaction.
- Trained junior technicians on troubleshooting techniques and service protocols, enhancing team efficiency.
- Developed and implemented preventative maintenance programs to reduce equipment downtime and service costs.
- Collaborated with sales teams to provide technical insights during client presentations, improving customer engagement.
Education
Bachelor of Science - Mechanical Engineering
Wichita State University
Wichita, KS05-1984
Skills
Equipment Maintenance
Preventative Maintenance
Troubleshooting
Safety Compliance
Inventory Management
Mechanical Repairs
System Diagnostics
Technical Support
Languages
English
Full Professional
Arabic
Full Professional
Timeline
Customer Engineer
Entrust Corporation
05.2013 - 01.2026
Field Service Digital Engineer
Canon USA
07.2007 - 07.2013
Senior Field Service Representative
IKON Office Solutions, Ricoh USA
01.1988 - 06.2007
Bachelor of Science - Mechanical Engineering
Wichita State University