Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Mike Terrazas

Sacramento Region,CA

Summary

Dedicated and focused project manager with experience in implementing and maintaining program management processes and tools including action item tracking, issue management, and risk and opportunity management. Strategic thinker with exceptional track record of motivating teams in the execution of SAP, ERP and MRP solutions for daily operations. Demonstrated proficiency in supporting program planning, reporting and compliance, customer satisfaction, program processes, and metrics. Supports finance, manufacturing, material planning and MRP, quality and shop floor system support to systems analysis teams which provides ERP implementation, process development and testing, project management. Equally strong performance in facilitation of process mapping and gap analysis. Familiar with capital equipment in the Semiconductor industry and managing within the Defense industry.

Overview

33
33
years of professional experience

Work History

Technical Program Management

APPLIED MATERIALS, Inc
11.2021 - Current
  • Semiconductor Technical Program Management – Install & Warranty Management, Managing an initiative within the BU for internal/external non-conformances & cost reductions
  • Encompasses multiple internal teams plus highflier customer fab tool issues
  • CQLT (Customer Quality Leadership Team)
  • Prepares project plans and drives projects from conception and planning to implementation
  • Drives development of strategies, processes, and resources
  • Managing project schedules and task details by utilizing project management tools such as reports, tracking charts, checklist, and project scheduling and reporting to senior management on KPI performance
  • Track performance for cost schedule of equipment for internal and external customers and vendors worldwide
  • Managing multifunctional design teams comprised of internal, external and/or matrixed headcount to complete projects
  • Provides technical input to team members to achieve project goals
  • Provides engineering and business process expertise to team and other members on various standard programs/issues
  • Resolving potential complications within projects and develops solutions for resolution
  • Managing Non-Conformance issues internally with organizations; Functional Failures, Supplier issues, Beyond Spec, Manufacturing Quality, Field NC issues and Configuration issues, internally and externally
  • Business Expertise: Interprets internal/external business challenges and recommends best practices to improve products, processes, or services
  • Leadership: May lead functional teams or projects with moderate resource requirements, risk, and/or complexity
  • Problem Solving, leadership and providing solutions to all track owners.

Manufacturing Operations Analyst/SAP Site Champion

NORTHROP GRUMMAN
03.2006 - 05.2019
  • Manage SAP (MM/PP/QM) as Northern California Site Champion, Core Process Expert across Operating Units including GlobalHawk, U2, and Guardrail development and sustainment programs
  • Coordinate manufacturing operations and hardware, assembly, and integration
  • Lead sector and site projects upgrading SAP, Solumina & MES shop floor modules
  • Analyze business requirements (e.g., functional, and technical requirements, information need, business processes) by conducting information-gathering sessions with clients, analyzing information and being able to document a accurate understanding of their business requirements and mapping of those to SAP business processes
  • Improved cycle time visibility through new reports created with Business Objects and reporting enhancements for improved program proposal data
  • Reduced material replacement cost by 50% and increased on-time delivery by 15% through process improvements to address quality issues rooted in manufacturing
  • Provides ERP and MRP implementation, process development and testing, project management and core training support as SAP Core Process Expert
  • Support culture and site-level improvements as Managing Lead for the Employee Advocacy Group
  • Lead iCard Process Improvement
  • Initiative for the Northern California Region
  • Implementing shop floor software systems before deadline and under budget by 10%
  • Reduced surplus inventory 90% and costs 10% incorporating categorization process in shelf-life material allocation and inventory management within stores organization
  • Eliminated redundant processes and consolidated metrics into central Dashboard for Management review, leveraging Business Objects, Tableau & Solumina
  • Managed, created, and approved all sector Change Board Kovair request including Material Master Management
  • Developed online database and tracking pages, including internal request approval flows for the organization to enable visibility and tracking
  • Resolved training plan issues as the Current LX (Learning Exchange) 6.1 Administrator for more than 550 staff
  • Mission Systems Sector Project Lead for SAP Phase 3.5 Project ERP1 & ERP2 Sector Module Transition
  • Managed all Material Dispositions for Operations, Engineering (ECN/ECO) and Change boards review
  • Functionality Testing: Knowledge of and ability to use testing methodologies, processes, and tools for testing of functionality, including unit, integration, system, regression, and dry run testing
  • Ability to design and develop test plans (e.g., test objectives, test cases, test data, test scripts) for executing unit, integration, system, or acceptance testing to ensure solutions meets business requirements
  • Provide support (e.g., break/fix, how to manage, minor enhancements, monitoring, testing) for business applications or infrastructure to associates to maintain their productivity level
  • Reviewed and Managed Family trees structures for accuracy, configuration control board administration, engineering change proposals, deviations/waivers, status reports, coordinating functional configuration audits
  • Analyzed and coordinated proposed changes of product design to determine operational support
  • Reviewed and analyzed released engineering change data and coordinated changes with engineering, quality, support, manufacturing, and engineering data control activities
  • Supporting SAP S4HANA implementation to all company plants and warehouses in all critical project areas, readiness, and support activities
  • Supporting business, functional, data, technical, and change management tasks
  • Serving as liaison with core project teams based in headquarters and represented site in build, test, deployment, support, and sustainment discussions
  • Includes working closely with company business team members cross-functionally, IT team members, external consultants, and third-party software providers
  • Primarily focus on company’s SAP S4HANA ERP implementation project, Pre and Post support integrated into ongoing operation of the company and long-term support of the solution
  • Building Phase: Contributes to the SAP solution for the specific facility during Build Phase of the project becoming familiar with the defined future-state and interim-state processes and business requirements, liaising between the facility and the core project team on a variety of topics, and contributing to the change impact assessment being conducted by the Change Management team
  • Gathers certain configuration values from the facility, identifying end-to-end business scenarios for testing, identifying non-functional performance requirements, and helping to conduct any site testing
  • Additional Phases: Ensures site readiness though helping to coordinate and participate in “day in the life” testing, testing the hardware based in the facility, helping to identify users for User Acceptance Testing, and helping to prepare those users with relevant background information to successful execute the testing
  • Post Testing Phase: Contributes to facility contingency planning, change readiness assessments, and helping to review site-specific training materials
  • Supporting the SAP project through gathering site-specific cutover activities, helps to construct the site-specific plans, participates in cutover and validation, and supports the live solution
  • Integrating with the Change Management team to help prepare the site for the upcoming changes, to include super-user training, participating in functionality “road shows”, participating in solution “playbacks”, and having discussions with the resources at the facility
  • Resolve tickets, creating any new required documentation, and gathering site-specific lessons learned
  • Serving as an expert assisting the business and helping ongoing SAP support, serving as a “first line of defense” for ongoing functional/technical or process issues
  • Includes troubleshooting production issues, providing resolutions and conducting root cause analysis.

Architecture, Product Introduction Planner

INTEL CORPORATION
04.2005 - 01.2006
  • Coordinated product line start-up activities covering engineering to production ensuring smooth transition from new product introduction to volume manufacturing
  • Managed R&D global processor products requirements for external customers and internal engineering validation teams
  • Prioritized deliveries in constrained environment
  • Managed multiple stakeholders across fab, marketing, and engineering functions
  • Ensured on-time product deliveries and released to market ahead of schedule.

Engineering Change Operations Analyst

NOVELLUS SYSTEMS/LAM Research
08.2004 - 04.2005
  • Designed and implemented startup of new manufacturing facilities and production lines
  • Developed tracking tools for management visibility and implemented new process standards
  • Set effectivity dates and assigned new parts by commodities and vendors for purchasing
  • Coordinated pull of materials from floor, rework to suppliers, and part-change notifications to suppliers
  • Spearheaded a new group to ensure Asset Management and Materials was implemented properly
  • Reduced manufacturing design reviews and approvals from 180 to 14 days through process improvements leveraging key personnel
  • Managed Redline Changes, Deviations, and for operation improvements, and new product development
  • Coordinated and communicated between engineering, manufacturing, field operations and Sales & Marketing to ensure all changes are documented
  • Created new Process procedures, updated as needed and in compliance with ISO regulations
  • Directed Operations on maintaining and updating multilevel (EBOMS) Engineering and (MBOMS) Manufacturing bills of materials in SAP
  • Directed and managed effectivity dates and cut-in dates for current orders and communicated with all groups to align with new requirements on WIP orders and field updates
  • Analyzed & processed Engineering Change Notices, Engineering documents, and Configuration Change requests
  • Created & Managed Material Master data in SAP.

Materials/Supply Demand Materials Manager

KLA-TENCOR Corp
06.2000 - 11.2001
  • Managed direct reports consisting of 25 Planners and Material Coordinators/Handlers
  • Ensured material requirements were planned on time within four product families per production schedule and within SAB101 guidelines
  • Managed excess and obsolete material and used $2M worth of unused material through re-implementation process through manufacturing
  • Outsourced projects integrating within Volume Manufacturing
  • Reviewed, approved, and implemented engineering change orders affecting Manufacturing
  • Developed matrices such as Critical Part Shortages, Root Cause Analysis of Shortages and Priority Downs, and presented key data and matrices to upper management and other groups weekly for continuous improvement
  • Developed and implemented a new process tool to integrate excess material to be consumed within MRP demand loads
  • Performed analysis of customer demand, sales forecasts, and historical material usage to develop and execute build to order & forecast plans
  • Coordinated with cross-functional business teams to develop best cost strategy for production planning to support customer demand
  • Managed all aspects of material flow and maintained control and accuracy over inventories including all requisitions, allocations, transactions, planning, cost, warehousing, receiving and intercompany transfers
  • Managed and implemented key external supplier cost reduction initiatives resulting in financial profit
  • Improved on-time shipments by 95% and reduced NSO backlogs by over 50% in 2 months through improvements to NSO (Non-System Orders) order methodology process
  • Worked with Finance to ensure a balance between customer satisfaction and financial requirements
  • (e.g., fill rate, inventory turns, inventory value, and obsolescence costs)
  • Cut material storage footprint area by 75% reducing discrepant RMA parts process cycle time from 21 to 3 days
  • Produced $2M upside gain by implementing technical review and salvaging capital equipment material
  • Established and managed production scheduling activities by monitoring material inventories, tracking progress of production and reviewing factors that affect schedules
  • Responsible for accuracy of inventory counts by implementing and managing, in conjunction with Finance, and inventory control system, capable of identifying discrepancies in inventory counts and taking corrective action to guard against inconsistencies in the future.

Account Project/Program Manager

APPLIED MATERIALS, Inc
01.1991 - 01.2000
  • Ensured successful delivery of internal and external customer commitments through stand-up meetings and collaboration with Marketing, Sales, New Product Introduction and Purchasing
  • Managed process tools (PVD/ETCH/CVD) platforms
  • Led all phases of the program life cycle from inception (proposal development) through startup, execution, and completion (contract closeout)
  • Primary responsibilities were cost, schedule, and technical performance of programs
  • Managed and led a Team of 6 Tactical Marketing Program/Project Managers
  • Managed strategic accounts (South Korea) from order inception to on-time delivery with zero non-conformances
  • Ensured program team understood and adheres to contract scope, and changes through control board activities
  • Managed Government/Customer supplied property or information (GFE, CFE, etc.)
  • Defined customer configuration requirements in coordination with business development and sales tools
  • Served as an interface to manufacturing, sales, finance, marketing, and engineering
  • Worked with sales and business development on developing new and innovative business processes to improve profitability, productivity, and quality
  • Led and directed cross-functional Integrated Program Teams (IPT) to meet program cost, schedule, and technical performance objectives
  • Participated with contracts, contract changes, specifications, operating budgets, schedule milestones, and key terms and conditions tasks daily
  • Allocated $6M of cancelled built assemblies resulting in 60% reduction in excess inventory.

Education

Bachelor of Science - Business, Business Administration

University of Phoenix
San Jose, CA

Diploma - General Studies

Gunderson High School

APICS Inventory Management, APICS Just-In Time, APICS Master Planning, APICS Systems & Technologies, QEP Six Sigma, Seven Tools of Quality - undefined

Skills

  • Business Oversight
  • Logistics Operations
  • Broadcast Support
  • Change Management
  • Dashboard Design
  • Customer Needs Assessments
  • Employee Performance Evaluations
  • Requirements Writing and Documentation
  • Resource Allocation
  • Conflict Resolution
  • Forecasting and Performance
  • Individual Instruction
  • Program Development and Management
  • Time Management
  • Process Improvement
  • Remote Team Management
  • Team Training
  • Scripting Support
  • Risk Management
  • Operational Efficiency
  • Team Leadership
  • Performance Tracking and Evaluations
  • Property Management
  • Multi-Operations Management
  • Technical Specifications
  • Customer Accounts Management
  • Vendor Management
  • Customer Experience Control
  • Project Workflow Management
  • Critical Thinking
  • Program Leadership
  • Inventory Accuracy
  • Inventory Control

Timeline

Technical Program Management

APPLIED MATERIALS, Inc
11.2021 - Current

Manufacturing Operations Analyst/SAP Site Champion

NORTHROP GRUMMAN
03.2006 - 05.2019

Architecture, Product Introduction Planner

INTEL CORPORATION
04.2005 - 01.2006

Engineering Change Operations Analyst

NOVELLUS SYSTEMS/LAM Research
08.2004 - 04.2005

Materials/Supply Demand Materials Manager

KLA-TENCOR Corp
06.2000 - 11.2001

Account Project/Program Manager

APPLIED MATERIALS, Inc
01.1991 - 01.2000

Bachelor of Science - Business, Business Administration

University of Phoenix

Diploma - General Studies

Gunderson High School

APICS Inventory Management, APICS Just-In Time, APICS Master Planning, APICS Systems & Technologies, QEP Six Sigma, Seven Tools of Quality - undefined

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Mike Terrazas