Adwitiya Jain
Lewisville,USA
Summary
Senior Customer Success and Solution Leader with approximately 20 years of dedicated experience in the strategic high-tech industry, driving market expansion and fostering organizational growth. Experience in Account Management, Program Management, Client Partnership, Business Development with a track record of building strong, long-lasting relationships. Highly skilled in organization, data analysis, and statistical analysis, with the ability to think critically and strategically with a proven record of sales success. Skilled in connecting technical and business teams by clearly articulating complex relationships and technological solutions to address the needs of all stakeholders, promoting collaboration, and encouraging productive interactions. Experience developing sales forecasts, pipelines, analytics, contracting, pricing, and strategy. In-Depth experience of Software Development Life Cycle (SDLC), including Requirements, Analysis, Design, Development, Testing, Dogfooding, Release, Maintenance and i18n Traits support. Developed onsite, onshore, and offshore frameworks, along with a comprehensive business model and development tools, to effectively manage a large-scale licensing and evaluation process. Experienced leader in diverse roles such as Sales Client Partner, Business Developer, Technical Program Manager, Account Manager, Scrum Master, Business analyst, People Manager, Product Owner, and Technical SME. Experience in documenting existing process, analyzing business requirements, creating requirements traceability matrix and re-engineering business processes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Technical Program Director
Amdocs Inc
01.2017 - Current
- AI-Driven Transformation of Legacy Solution, AT&T (Revenue $5M)
- OSP Fiber (Desing and Engineering) (Revenue $20M+)
- Interference Management Program, AT&T (Revenue $30M+)
- Integrated Data Center Infrastructure Solution - AT&T (Mastec, Black/Veatch and KGP) (Revenue $100M+)
- Network Efficiency Optimization AT&T, GULF (Alabama/Mississippi/Louisiana) (Revenue $3M)
- Client advisory Manager - AT&T (Ericsson Equipment Design and Optimization) (Revenue $4M)
- Private Network Deployment (Revenue $5M)
- Cabinet Rehome, Transport, Dafi Install Project – AT&T (Revenue $2M)
Client advisory Manager
AT&T
01.2014 - 01.2017
- Successfully managed a high-performing team of 15 Amdocs employees as part of the Design and Optimization Project for AT&T, providing guidance, mentorship, and oversight to drive project success
- Demonstrated exceptional talent management skills by increasing team size by 43% within 2 years, resulting in an impressive annual revenue growth of $650,000
- This achievement showcases my ability to attract, retain, and develop top talent
- Coordinated with clients and engineers to handle interviews, hiring, and negotiation processes, ensuring seamless integration of new team members and optimal resource allocation.
Client Services Program Manager
AT&T
01.2013 - 01.2014
- Led UMTS/LTE network planning, RF design, and final launch activities, ensuring seamless execution from RF design to launch
- Managed all team communications and ensured effective collaboration across cross-functional teams, including Turf, OEM, and vendors
- Supported the RF Program Manager in monitoring and driving the implementation of end-to-end solutions
Technical SME
Celcite Management Solutions
01.2010 - 01.2013
- Successfully ensured project completion within planned cost targets, while maintaining exceptional quality of deliverables
- Defined the scope of work, process, and methodology for projects, setting the stage for successful execution
- Coordinated the assignment of work among team members, ensuring efficient allocation of tasks
RF Engineer
Ericsson Services Inc
01.2009 - 01.2010
- UMTS Post Launch Optimization
- EVDO Performance and Optimization for Sprint Nextel
- IDEN Performance and Optimization for Sprint Nextel
RF Engineer
Sprint Nextel
New York City, USA
01.2007 - 01.2009
- CDMA Performance and Optimization
- EVDO Performance and Optimization
- IDEN Performance Monitoring for Brooklyn and Queens
RF Engineer
Sublime Wireless for Nextel
01.2006 - 01.2007
Satellite Network Engineer
Broadband Maritime Inc.
New York City, USA
01.2006 - 12.2006
Education
Master of Science - Telecommunications
NJIT
Newark, NJ, USA01.2006
Bachelor of Engineering (Honors) - Electronics and Communications
India01.2004
Skills
- Financial Management
- Performance standards and analysis
- Business oversight
- Organizational Leadership
- Business Management
- Program Leadership
- Partnership Development
- Strategic Planning
- Customer service experience
- Policy and procedure improvements
- Compliance Management
- Personnel Supervision
- Regulatory Compliance
- Budget Administration
Certification
- PMP
- CSM
- ITIL v4
- AWS Certified Cloud Practitioner
- Microsoft Certified: Azure AI Fundamentals
- Microsoft Certified: Azure Fundamentals
- Microsoft Certified: Azure Data Fundamentals
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Microsoft Certified: MS 365 Fundamentals
- Microsoft Certified: Power BI Data Analyst
Residency
Permanent Resident (Green Card) – No Visa Sponsorship needed.
Coretalents
- Business Development
- P&L Management
- Relationship Building
- Account Management
- Strategic and Tactical Planning
- Client Delivery Management
- Sales Planning and Growth
- New Technology Development
- Team Training and Mentoring
Awards
- "Above and Beyond" Award, 11/01/22, Received the prestigious "Above and Beyond" award from Amdocs.
- Excellence Award, 07/01/08, Received the Excellence Award from Sprint Nextel.
- Research Assistantship, 09/01/05 - 05/31/06, Held a Research Assistantship under Dr. Bar Ness at N.J.I.T.
- Provost Scholarship, 2005-06, Maintained the Provost Scholarship at NJIT.
- Merit Certificate, Medal, and Cash Reward, 2003, Received for Outstanding Academic Performance in Engineering.
Timeline
Technical Program Director
Amdocs Inc
01.2017 - Current
Client advisory Manager
AT&T
01.2014 - 01.2017
Client Services Program Manager
AT&T
01.2013 - 01.2014
Technical SME
Celcite Management Solutions
01.2010 - 01.2013
RF Engineer
Ericsson Services Inc
01.2009 - 01.2010
RF Engineer
Sprint Nextel
01.2007 - 01.2009
RF Engineer
Sublime Wireless for Nextel
01.2006 - 01.2007
Satellite Network Engineer
Broadband Maritime Inc.
01.2006 - 12.2006
Master of Science - Telecommunications
NJIT