Mike Terrell
Gillette,WY
Summary
A dynamic leader with proven track records at Terrell Floor Covering and Proplus Roofing, enhancing customer satisfaction and expanding market presence. Skilled in relationship building and small business operations, adept at project management and sales management. Successfully recruited and trained a high-performing team, significantly boosting client retention and revenue growth.
Overview
27
27
years of professional experience
Work History
Sales Representative
Proplus Roofing
Gillette, WY
07.2019 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Owner
Terrell Floor Covering
01.1998 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Associates Of Science (not Completed) - Science
Gillette College
Gillette, WYCertificate - New Testament Greek
Bible Stitute of America
Gillette, WY12.2010
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Project estimating
- Bidding processes
- Sales management
Timeline
Sales Representative
Proplus Roofing
07.2019 - Current
Owner
Terrell Floor Covering
01.1998 - Current
Associates Of Science (not Completed) - Science
Gillette College
Certificate - New Testament Greek
Bible Stitute of America