Mike Theodore
Orlando,Fl
Summary
Dynamic hospitality professional with proven leadership and communication skills honed at The Boca Raton Beach Club and other notable hospitality leaders. Excelled in enhancing guest experiences, demonstrating a strong work ethic and problem-solving abilities. Expert in customer service and guest relations, significantly improving satisfaction and efficiency.
Overview
5
5
years of professional experience
Work History
Guest Service Associate
Towne Park
Orlando
01.2023 - Current
- Safely and eciently valeted guests automobiles to designated parking locations while following company policies and procedures
- Assisted guests with loading and unloading luggage, and provided general information about the hospital's various facilities and events, and direction to local attractions
- Work at Jw Marriott Grand lakes and Ritz Carlton( work both properties)
Front Desk Agent
Kolter Hospitality
Orlando, FL
02.2024 - 02.2025
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Processed payments accurately and efficiently.
- Maintained cleanliness of lobby area at all times.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Arranged tours, taxis or restaurant reservations for customers.
- Scheduled reservations for groups and special events.
- Answered phones, responded to inquiries, and took messages.
- Assisted guests at check-in, providing information on various services within hotel.
- Ensured that all safety regulations were followed according to company standards.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Provided information about hotel amenities, services, and local attractions.
- Provided excellent customer service while upholding company policies.
- Verified accuracy of room rates and other charges during check-in process.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked at The AC Hotel Downtown Orlando
Valet supervisor
SPPLUS COROPORTION
Chicago
03.2020 - 12.2022
- Ensure safe and ecient parking of guests vehicles while providing service that surpasses our guest and clientele expectations
- Oversee and provide guidance to the employees
- A valet supervisor had to manage vehicles coming in and out, arrange services for guest, load, unload, and deliver luggage's, as well as making sure each vehicle was parked correctly, locked and as well safe in the valet parking lot
- Worked at Ft Lauderdale Marriott
- Worked for the The Boca Raton Beach Club & Resort
- Worked for Ac hotel downtown Orlando,
- Worked for Wyndham Lake Beana Vista
Education
Associate of Applied Business - Business Marketing Management & AA in Hospitality And Tourism
Valencia College
Orlando, Fl12-2026
High school or equivalent -
Olympic heights high school
04.2019
Skills
- Assertiveness
- Adaptability
- Communication skills
- Leadership
- Problem solving
- Interpersonal skills
- Critical thinking
- Computer skills
- Strong work ethic
- Customer service
- Tourism industry insight
- Language proficiency
- Cash handling experience
- Team player mentality
- Guest relations
- Security awareness
- Hospitality experience
Training
Forbes Training
Languages
- English
- Creole
References
References available upon request.
Timeline
Front Desk Agent
Kolter Hospitality
02.2024 - 02.2025
Guest Service Associate
Towne Park
01.2023 - Current
Valet supervisor
SPPLUS COROPORTION
03.2020 - 12.2022
Associate of Applied Business - Business Marketing Management & AA in Hospitality And Tourism
Valencia College
High school or equivalent -
Olympic heights high school