Junefrida Romion
Colorado Springs,CO
Summary
Dynamic customer service professional with a proven track record at Target, excelling in complaint resolution and enhancing customer satisfaction. Skilled in decision-making and complex problem-solving, I effectively trained new staff and implemented process improvements, driving engagement and operational efficiency in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Guest Service Advocate
Target
Colorado Springs Colorado
08.2023 - 01.2026
- Assisted customers with inquiries and product information to enhance satisfaction.
- Resolved customer complaints efficiently, ensuring positive experiences and retention.
- Collaborated with team members to maintain store presentation standards and organization.
- Educated customers on promotions and loyalty programs to drive engagement.
Walmart
Front End Cashier
Downers Grove, IL
01.2016 - 05.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
House Keeping
Navy Gateway Inns & Suites
San Diego, CA
11.2011 - 01.2013
- Utilized time-management skills to balance childcare responsibilities alongside light housekeeping duties as needed.
- Practiced excellent housekeeping to maintain accident-free workplace.
- Managed a diverse team of front desk, housekeeping, and maintenance staff for optimal performance.
- Maintained a clean and safe living environment for clients, performing light housekeeping tasks as needed.
Head - Cashier
99Cents Only Store
San Diego, CA
02.2007 - 10.2011
- Supervised daily cash handling and ensured accuracy during high-volume transactions.
- Trained and mentored new cashiers on operational procedures and customer service standards.
- Implemented process improvements to enhance checkout efficiency and reduce wait times.
- Managed inventory control, including monitoring stock levels and coordinating replenishment efforts.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction rates.
Education
Medical Assistant Certification - Medical Assistant
Concorde Career College
San Diego, CA05.2011
High School Diploma - General Study
Cajidiocan National High School
Romblon Philippines03.2000
Skills
Decision-making skills
Customer service background
Complaint handling
Complex Problem-solving
Assertiveness
Timeline
Guest Service Advocate
Target
08.2023 - 01.2026
Walmart
Front End Cashier
01.2016 - 05.2017
House Keeping
Navy Gateway Inns & Suites
11.2011 - 01.2013
Head - Cashier
99Cents Only Store
02.2007 - 10.2011
Medical Assistant Certification - Medical Assistant
Concorde Career College
High School Diploma - General Study
Cajidiocan National High School