Mike Urena
Senior Chauffeur
The Bronx,NY
Summary
Exceptional talent for providing excellent customer service, highly
self-motivate in accomplishing project and task, team cooperation
and leadership skills.
-Bilingual, Excellent written and verbal communication in Spanish
and English.
-Goal Oriented, Excellent teamwork.
-Excellent interpersonal skills and customer service.
-Provide proper leadership skills and education to new employees.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Concierge
Freelancer
New York, New York
01.2020 - Current
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Developed relationships with local businesses to secure discounts and special access for guests.
Senior Chauffeur
Carlux Limo
New York, NY
04.2017 - Current
- Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
- Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
- Built lasting relationships with clients through exceptional customer service and attentiveness to their needs.
- Over 5,000 Corporate Trips and 218 Roadshow Complete efficiently.
- Portfolio; Blue Owl Capital, KKR, Evercore.
Social Media Manager
La Nacional Corp
New York, NY
05.2015 - 02.2017
- Communication and coordination with talent managers and agencies
- Gather feedbacks on product features and campaign results
- Assist in talent training (both online and offline) to improve content quality
- Support all realms of content related initiatives and campaigns
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
Social Media Manager
Oficina Senatorial Santiago, Santiago de los Caballeros
Santiago
03.2010 - 08.2013
- Responsible for creating content for the Senator Valentin, create all the graphics design, photography and logistics & marketing strategies for the political events.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Increased follower engagement with interactive content and timely responses to comments.
Education
Bachelor's degree - Law
Universidad Autónoma de Santo Domingo
02.2010 - 11.2013
Fundacion Global Democracia y Desarollo Technical in Storytelling - undefined
Educación
09.2013 - 09.2013
Intensive course in English immersion (750 hours - undefined
01.2009 - 01.2010
Ciencia y Tecnología - undefined
MEESCYT
Skills
Easily Adaptable
Timeline
Concierge
Freelancer
01.2020 - Current
Senior Chauffeur
Carlux Limo
04.2017 - Current
Social Media Manager
La Nacional Corp
05.2015 - 02.2017
Fundacion Global Democracia y Desarollo Technical in Storytelling - undefined
Educación
09.2013 - 09.2013
Social Media Manager
Oficina Senatorial Santiago, Santiago de los Caballeros
03.2010 - 08.2013
Bachelor's degree - Law
Universidad Autónoma de Santo Domingo
02.2010 - 11.2013
Intensive course in English immersion (750 hours - undefined
01.2009 - 01.2010
Ciencia y Tecnología - undefined
MEESCYT