Experienced with terminal operations and logistics management, ensuring streamlined processes and operational efficiency. Utilizes strategic planning to enhance team productivity and workflow optimization. Track record of successful leadership and process improvement, driving consistent results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Terminal Manager
Xpress Global Logistics
Cleveland, Ohio
06.2024 - Current
Oversaw daily terminal operations, ensuring compliance with safety and regulatory standards.
Mentored staff on best practices for inventory management and warehouse procedures.
Analyzed operational data to identify trends and inform strategic decision-making processes.
Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
Handled customer complaints and revised process to improve service, boosting customer service scores [Number]%.
Set terminal budgets and set goals to adhere to plans.
Senior Manager, Operations
J.B. Hunt Transport, Inc.
Romulus, Michigan
11.2023 - 06.2024
Led operational initiatives to optimize supply chain processes and enhance service delivery.
Directed cross-functional teams to implement strategic projects improving efficiency and reducing costs.
Mentored junior managers, fostering professional development and enhancing team performance.
Oversaw compliance with safety regulations, ensuring operational standards were consistently met across all locations.
Provided strong leadership to enhance team productivity and morale.
Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
Sr Manager Operations
JB Hunt DCS
Monroe OH
03.2018 - 11.2022
Led operational strategy to enhance efficiency and streamline logistics processes.
Mentored junior staff members for skill development and career progression within the organization.
Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Oversaw implementation of advanced routing software to optimize delivery schedules and reduce costs.
Mentored team leaders in best practices for workforce management and performance improvement.
Developed training programs focused on safety compliance and operational excellence for employees.
Analyzed key performance indicators to identify trends and drive continuous improvement initiatives.
Account Manager
JB Hunt DCS
Streetsboro, OH
06.2014 - 03.2018
Developed and maintained strong client relationships, ensuring satisfaction and retention.
Implemented process improvements that streamlined operations and increased efficiency in account management workflows.
Streamlined internal processes for better efficiency in account management tasks.
Analyzed account performance data to identify growth opportunities and enhance service offerings.
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Manager of Security
Whiskey Island Marina
Cleveland, Ohio
12.2011 - 06.2014
Oversaw daily marina operations, ensuring compliance with safety regulations and service standards.
Managed staff schedules, optimizing workforce efficiency and coverage during peak seasons.
Fostered partnerships with local businesses to enhance community engagement and promotional activities.
Managed and motivated employees to be productive and engaged in work.
Cross-trained existing employees to maximize team agility and performance.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
Bachelor of Science - Business Administration
University of Phoenix
Cleveland, OH
11.2026
High School Diploma -
Grosse Pointe South High School
Grosse Pointe Farms, MI
05.2002
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Delta College
University Center, MI
01.2005
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Northwood University
Midland, MI
01.2004
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Bowling Green State University
01.2003
Skills
Warehouse safety
Team supervision
Load planning
DOT regulations
Metrics creation
Problem-solving
Staff training and development
Transportation planning
Retail sales
MS office suite
Strategic planning
Certification
Foundational Leadership – 101, 201, & 301 at the University of Arkansas, funded through JB Hunt leadership academy.
OVERVIEW
Hired on with J.B. Hunt, June 2014
Assigned to Soft-Lite account, Streetsboro, Ohio
Promoted to head of account, December 2014 in response to client 90-day notice to improve service or lose contract.
Turned service around in three months.
Achieved first time account profitability in one year.
Grew account from 14 drivers/trucks to 28 drivers/trucks in 2 years.
Received J.B. Hunt regional TURN AROUND account of the year award at the regional meeting/ceremony.
Promoted and relocated with J.B. Hunt to Cincinnati, Ohio in 2019 as Senior Manager, Operations on the Home Depot Regional account with the objective to improve safety results and achieve account profitability.
Achieved account profitability in one year.
Grew Home Depot account from 83 drivers/trucks to 118 drivers/trucks.
Promoted and relocated to J.B. Hunt (Final Mile Division) in Romulus, Michigan in October 2022 as Senior Manager Head of Operations, on the Lowe’s account.
Achieved account profitability in the first 6 months.
SUMMARY OF QUALIFICATIONS
Nine years of transportation and logistics management experience.
Relationship development expert.
Business “turnaround” professional.
Profit driven focus
Self-reliant with strong management skill set.
Innovative problem solver.
Excels in fast paced environments
Development, review, and assessment of departmental policies, processes, and operational procedures