Mike Vest
Commerce City,CO
Summary
Accomplished Service Writer with two years' success in assisting with daily business operations in the Marine and Off Road industry. Talented in providing customers accurate delivery and cost estimates. Passionate about solving problems through an in-depth understanding of the service department and customers' expectations. Effectively cultivate connections to enhance customer satisfaction and long-term loyalty.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Writer
Tracker Marine Boat Center
2021.03 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into G2/IDS database to track job status.
Testing and Inspecting
Systems Group/ADT Commercial
2011.01 - 2021.03
- Conducted back flow tests and inspections utilizing ABPA field procedures.
- Assessed complex technical issues during testing phase, addressing critical problems before product launches.
- Identified areas for improvement in existing products through rigorous testing methodologies and data analysis, leading to enhanced performance and reduced failure rates.
- Conducted root cause analyses on failed components, developing corrective actions that resulted in improved durability and reduced warranty claims from customers.
Archery Lead
Sportsmans Warehouse
2005.08 - 2011.01
- Utilized extensive knowledge of archery to ensure customer reception of appropriate equipment and products.
- Performed maintenance on bows and other equipment associated with archery.
- Organized and maintained inventory for Archery Department.
Lot Technician
Automotive Avenues
2002.06 - 2005.08
- Transported cars between dealership locations, auctions, or other sites as required, supporting business operations effectively.
- Maintained dealership curb appeal through regular washing of cars displayed on front lot, creating an attractive environment for potential buyers.
- Delivered exceptional customer service while assisting clients in locating desired vehicles or directing them to appropriate staff members for further assistance.
- Demonstrated excellent communication skills when coordinating with various departments, ensuring smooth operation within the dealership ecosystem.
Education
Core Classes
Front Range Community College
Westminster, Colorado01.2005
Graduated -
Standley Lake High School
Westminster, Colorado01.2001
Skills
- Schedule Coordination
- Sales Transactions
- Cost Estimates
- Customer service expertise
- Communicating with clients
- Technical knowledge
- Appointment Scheduling
Certification
ABPA Blackflow Certification
Timeline
Service Writer
Tracker Marine Boat Center
2021.03 - Current
Testing and Inspecting
Systems Group/ADT Commercial
2011.01 - 2021.03
Archery Lead
Sportsmans Warehouse
2005.08 - 2011.01
Lot Technician
Automotive Avenues
2002.06 - 2005.08
Core Classes
Front Range Community College
Graduated -
Standley Lake High School
ABPA Blackflow Certification
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