Mike Ward
Francis Howell School District
Florissant,MO
27
years of professional experience
Skilled professional with broad experience in field service, service management, and operations leadership. Strong diagnostic skills, accountability, and workflow management support timely repairs, emergency response, and uninterrupted service. Trusted for communication, training, and dependable support across teams.
Work History
Field Service Specialist
11 Years 6 Months- Led field service responses for district devices, resolving equipment issues and minimizing classroom disruptions.
- Diagnosed hardware and connectivity problems, restoring service for computers, printers, and peripherals.
- Coordinated work order prioritization, ensuring timely support for schools, offices, and instructional spaces.
- Diagnosed hardware and connectivity problems, restoring service for life safety systems district wide.
- Managed inventory of replacement parts, equipment, and supplies to support uninterrupted service delivery.
- Managed on-call support among team members to ensure 24/7 coverage for emergency support on Burg and Fire Systems.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Inspect, test life safety systems to facilitate proper functioning and adhere to local codes and occupancy guidelines.
- Reviewed blueprints, schematics, and drawings for life safety systems to plan efficient installation of new or updated equipment. Supported workers with daily assignments to complete projects safely and efficiently.
- Coordinated with building principals and SROs on camera and entry system safety concerns to support secure district facilities. Estimated materials and equipment needed for work projects, including cost estimates, to support timely completion.
- Communicated work order procedures and status to personnel to support decision-making, action steps, and compliance with health and building regulations. Installed life safety system components, including emergency lighting, AI phones, PA systems, and access controls.
Manager
5 Years 1 Month- Directed daily store operations to maintain service, sales, and parts workflow.
- Supervised staff performance, scheduling, and customer service standards.
- Managed inventory levels, parts ordering, and stock organization.
- Coordinated equipment repairs, service orders, and follow-up communication.
- Resolved customer concerns regarding sales and service.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Service Manager
10 Years 2 Months- Directed service department workflows, aligning scheduling, repairs, and customer support with operational priorities.
- Resolved escalated service issues, maintaining client satisfaction and service consistency.
- Supervised technicians, providing coaching on procedures, quality standards, and customer communication.
- Coordinated work orders, ensuring accurate documentation and timely completion across service requests.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Education
High School Diploma
Skills
Field operations
Diagnostic skills
Project management
Scheduling coordination
Workflow management
Record keeping
Records management
Customer service
Excellent communication
Critical thinking
Accountability and work ethic
Timeline
Field Service Specialist
Francis Howell School District
05.2015 - CurrentRead More
Manager
Scott's Power Equipment
04.2010 - 05.2015Read More
Service Manager
Norton Enterprises
01.2000 - 03.2010Read More
Pattonville High School
High School Diploma
Read More