Mike Whitcomb
Issaquah,WA
Summary
Dynamic leader with expertise in team management and customer service, honed at QFC - A Kroger. Enhanced productivity by implementing innovative training programs and optimizing inventory control. Achieved high customer satisfaction through effective problem-solving and communication. Proficient in safety protocols, ensuring compliance and reducing risks. Spearheaded operational improvements, driving efficiency and success.
Overview
2020
2020
years of professional experience
Work History
Person in Charge
QFC - A Kroger
- Supervised daily operations and ensured compliance with safety standards.
- Coordinated staff schedules and managed team performance to enhance productivity.
- Implemented training programs for new employees to improve service quality.
- Monitored inventory levels and conducted regular audits to optimize stock management.
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
- Analyzed sales data to identify trends and recommend actionable strategies for improvement.
- Developed and enforced operational policies that streamlined processes across departments.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased customer satisfaction through consistent communication, timely updates, and effective problemsolving.
Line Cook
Vino Bella
Issaquah, WA
06.2018 - 06.2019
- Prepared high-quality dishes following standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen stations to ensure compliance with safety regulations.
- Assisted in inventory management, tracking ingredients, and minimizing waste effectively.
- Collaborated with team members to coordinate meal service during peak hours efficiently.
- Monitored food quality and presentation, ensuring consistency in taste and appearance across all dishes.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Plated and presented all dishes to match established restaurant standards.
Tree Climber/ grounder
Turning Leaf Tree Services
Issaquah, WA
03.2014 - 11.2018
- Climbed trees using safety harnesses and climbing gear to perform maintenance and removal tasks.
- Operated chainsaws and hand tools for tree trimming and pruning activities.
- Conducted risk assessments to identify potential hazards during tree work operations.
- Assisted in training new team members on safety protocols and equipment usage.
- Efficiently removed deadwood from trees to promote overall health and prevent potential hazards to nearby structures or pedestrians.
- Successfully completed emergency storm response jobs, safely removing fallen or damaged trees under tight deadlines.
- Improved tree climbing efficiency by implementing proper safety protocols and techniques.
- Ensured proper rigging for safe and efficient tree removal, reducing the risk of injury or property damage.
- Assisted in the successful completion of large-scale tree removal projects, ensuring minimal impact on surrounding environments.
- Conducted thorough pre-climb inspections of gear and trees, mitigating potential hazards before starting any task.
- Collaborated with arborists to ensure proper care for each individual tree species encountered during daily tasks.
- Maintained clean work sites after each project, reducing the risk of property damage or accidents.
Education
High School Diploma -
Boulder Creek
Anthem, AZ05-2009
Skills
Effective leadership
Team management
Staff development
Innovation skills
Customer service
Safety protocols
Inventory control
Waste reduction
Task prioritization
Timeline
Line Cook
Vino Bella
06.2018 - 06.2019
Tree Climber/ grounder
Turning Leaf Tree Services
03.2014 - 11.2018
Person in Charge
QFC - A Kroger
High School Diploma -
Boulder Creek