Hardworking sales and management professional with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
25
25
years of professional experience
Work History
Account Manager
Arc Home LLC
Haslett, MI
11.2020 - Current
Developed and maintained relationships with key accounts to ensure customer satisfaction.
Facilitated the purchase of residential mortgage loans.
Onboarding presentations to new clients via Microsoft Teams
Knowledge of residential mortgage guidelines
Ability to multitask and work with all levels of employees from the owner to the loan processor.
Able to effectively communicate at a high level
Multiple Roles
First National Bank Of Pennsylvania
East Lansing, MI
12.2013 - 11.2020
REO Specialist
Managed a pipeline of over 200 properties in all 50 states.
Responsible for working with vendors to maintain the properties.
Advertising and promoting the properties in effort to sell them.
Writing loans for prospective buyers
Wholesale Account Executive
Originate Non-QM loans for banks, credit unions, and mortgage companies.
Cold Call to grow new business.
Nurture existing accounts to gain more loans.
Constantly educating customers and prospects on our programs and guidelines.
Correspondent Sales Vice President
Promoted to role working in the secondary mortgage market.
Recruited banks, credit unions, and mortgage lenders to sell us their Non-QM loans.
Built a book of business by cold calling, networking, attending trade shows. Utilizing social media and industry publications.
Authorized signor of wires up to $250,000.00
Recognized for developing the most new alliances in 2018 & 2019
Sales Manager
Air Quality Control Agency
Lansing, MI
01.2009 - 12.2013
Identified and developed new markets for products or services.
Developed and implemented sales strategies to increase market share.
Promoted to Sales Manager after 8 months of employment.
Oversaw a team of up to 15 Sales Reps.
Preparing weekly and monthly reports for the VP and CEO.
Interviewing, hiring, and training of new employees.
Loan Officer
MSU Federal Credit Union
East Lansing, MI
01.2005 - 12.2009
Developed and maintained relationships with potential customers to increase loan business.
Reviewed credit histories, income statements, and other financial information of loan applicants.
Counseled clients on debt management and repayment plans.
Cross sold Credit Union products.
Served as a captain of the 2008 Summer Loan Promo as selected by Managers and VP's of the Credit union
Realtor
Briarwood Realty Okemos
Okemos, MI
08.1999 - 12.2005
Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
Advised clients on market trends and local real estate conditions, helping them make informed decisions.
Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
Maintained accurate records of all transactions from start to finish using specialized software programs.
Conducted open houses and showings of properties to prospective buyers.
Answered inquiries from potential buyers regarding features of property listings.
Assisted clients in obtaining financing options such as mortgages or loans.
Collaborated with colleagues to develop strategies for attracting new clients.
Education
Bachelor of Arts - Business Management
Kaplan University
Associate of Arts - Business Administration
Lansing Community College
Lansing, MI
Skills
Customer training
Account development
Brand Management
Vendor Relations
Team Training
Sales Development
Client Relations
Pricing negotiation
Business Development
Marketing Strategy Development
Sales Forecasting
Networking and prospecting
Purchase agreements
Marketing Coordination
Social Media Marketing
Leads generation
Market Research
KPI analysis
Strategic account development
Sales Tracking
Timeline
Account Manager
Arc Home LLC
11.2020 - Current
Multiple Roles
First National Bank Of Pennsylvania
12.2013 - 11.2020
Sales Manager
Air Quality Control Agency
01.2009 - 12.2013
Loan Officer
MSU Federal Credit Union
01.2005 - 12.2009
Realtor
Briarwood Realty Okemos
08.1999 - 12.2005
Bachelor of Arts - Business Management
Kaplan University
Associate of Arts - Business Administration
Lansing Community College
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