Michael Carroll
Endicott,NY
Summary
Dynamic Sales Manager with extensive experience in operations, sales, marketing, client delivery, customer service, and team management. Specialized in developing effective sales strategies, driving team success through actionable KPIs, and enhancing customer engagement with consultative selling. Demonstrated success in mentoring sales professionals and leading teams to exceed revenue targets
Overview
9
9
years of professional experience
Work History
Sales Manager
Modern Marketing & Commerce
08.2020 - 12.2023
- Spearheaded a team of 20+ sales representatives, in business to business sales fostering a culture of success, collaboration, and professional growth
- Orchestrated training programs that transformed new hires into top-performing sales reps and provided ongoing coaching to uphold excellence
- Guided the team through significant company transitions, achieving unprecedented growth and surpassing KPIs, including a revenue increase of over $1 million from 2022 to 2023
- Enhanced sales processes, strategies, and workflows to maximize efficiency and effectiveness
Inside Sales Specialist, Team Lead
Modern Marketing And Commerce
02.2019 - 08.2020
- Exceeded sales targets through effective use of digital and voice channels, demonstrating exceptional sales acumen
- Led training and development for new and existing sales associates, improving team performance and client relationship management.
Office Manager, Service Coordinator
Culligan Water
04.2017 - 02.2019
- Lead office staff, ensuring daily goals were achieved; the needs of the tech and sales teams were met working towards customer satisfaction and revenue growth.
- Provided end to end support for residential and commercial customers and prospects, regarding their water treatment needs.
Project Manager, Job Management
Motili
03.2015 - 01.2017
- Provided end-to-end operational support for national commerical and residential HVAC projects while ensuring compliance to client requirements.
- Created commercial and residential HVAC project quotes. Ensuring they met client requirements and Motili standards.
Education
-
Buffalo State College
-
Union Endicott High School
2008
Skills
- Business to Business Sales
- Customer Relations
- Employee Development
- Workflow management
- Client Faced Communication
- Project Management
- Strategic Problem Solving
- Verbal and Written Communication Skills
- Opportunity Management
- Consultative Sales strategies
- Transactional and Enterprise Sales
- Team Building
Timeline
Sales Manager
Modern Marketing & Commerce
08.2020 - 12.2023
Inside Sales Specialist, Team Lead
Modern Marketing And Commerce
02.2019 - 08.2020
Office Manager, Service Coordinator
Culligan Water
04.2017 - 02.2019
Project Manager, Job Management
Motili
03.2015 - 01.2017
-
Buffalo State College
-
Union Endicott High School
PLATFORM PROFICIENCIES
- Salesforce
- Domo
- Microsoft office
- Five9
- Insperity Premier
- ERP (various)
PLATFORM PROFICIENCIES
- Salesforce
- Domo
- Microsoft office
- Five9
- Insperity Premier
- ERP (various)
PLATFORM PROFICIENCIES
- Salesforce
- Domo
- Microsoft office
- Five9
- Insperity Premier
- ERP (various)
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