Mikeal Kennedy
Woodland
Summary
Results-driven professional with expertise in client management, performance tracking, and negotiation. Proven ability to enhance client understanding of insurance products and foster strong relationships with agents.
Dynamic Brokerage Placement Specialist with a solid background in coordinating client placements and mentoring junior adjusters. Known for effective communication and problem-solving skills, contributing to improved client satisfaction and team performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Brokerage Placement Specailist
Kraft Lake Insurance Agency
Caledonia, MI
02.2025 - Current
- Coordinated client placements with insurance products, aligning needs with available solutions.
- Assisted clients in understanding coverage options, enhancing decision-making confidence.
- Developed and maintained relationships with local agents to facilitate referral opportunities.
- Collaborated with underwriting teams to ensure accurate policy evaluations for clients' needs.
- Conducted market research to identify emerging trends in insurance services and client preferences.
Liability Claims Adjuster
Farmers Insurance Agency
Caledonia, MI
01.2024 - 02.2026
- Evaluated liability claims to determine coverage and settlement options.
- Collaborated with legal teams to analyze complex liability cases.
- Conducted thorough investigations, gathering evidence and documentation for claims processing.
- Negotiated settlements with claimants, ensuring fair outcomes while mitigating risks.
- Managed a high volume of claims, maintaining accuracy and compliance with company policies.
- Mentored junior adjusters, fostering professional growth and ensuring adherence to best practices.
Claims Adjuster
Farmers Insurance Company
Caledonia, MI
01.2023 - 01.2024
- Evaluated claims to determine coverage and accuracy for timely resolutions.
- Collaborated with policyholders to gather necessary documentation and information.
- Analyzed insurance policies to ensure compliance with regulations and company standards.
- Communicated effectively with internal teams to facilitate smooth claims processing.
- Reviewed and processed complex claims while maintaining high attention to detail.
- Conducted training sessions for staff on new software systems and industry updates.
- Examined claims forms and other records to determine insurance coverage.
Customer Service Advocate
Farmers Insurance Company
Caledonia, MI
09.2017 - 01.2023
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Facilitated policy changes and updates for clients in compliance with company protocols.
- Provided training and mentorship to new team members, enhancing overall team performance.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
- Collaborated with cross-functional teams to ensure accurate information dissemination across channels.
- Analyzed customer feedback to identify trends, driving improvements in service delivery processes.
- Led initiatives to enhance the customer experience, resulting in increased loyalty and referrals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Farmers Insurance Company
Caledonia, MI
09.2016 - 09.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided support to clients by explaining policy details and coverage options.
- Processed claims efficiently, ensuring timely resolution and customer satisfaction.
- Maintained accurate records in CRM systems, enhancing data integrity for reporting purposes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
General Manager
U-Haul International
Wyoming, MI
01.2014 - 09.2016
- Directed daily operations to enhance service delivery and customer satisfaction.
- Implemented process improvements, resulting in increased operational efficiency across multiple locations.
- Led a team of managers, fostering collaboration and professional development within the workforce.
- Analyzed market trends to develop strategic initiatives that drove revenue growth and competitiveness.
- Oversaw budget management, ensuring resource allocation aligned with organizational priorities and profitability targets.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Education
Bachelor of Arts - History
University of Olivet (Fomerly Olivet College)
Olivet, MI05-2014
Skills
- Client management
- Candidate assessment
- Social media proficiency
- Recruitment strategies
- Performance tracking
- Time management
Accomplishments
- Stayed withing the Service Level Agreement with a 99.98%. Won two department awards this.
- Bolt/Alta Trained
- P&C Licensed
Certification
P&C Licensed-July 2029
Timeline
Brokerage Placement Specailist
Kraft Lake Insurance Agency
02.2025 - Current
Liability Claims Adjuster
Farmers Insurance Agency
01.2024 - 02.2026
Claims Adjuster
Farmers Insurance Company
01.2023 - 01.2024
Customer Service Advocate
Farmers Insurance Company
09.2017 - 01.2023
Customer Service Representative
Farmers Insurance Company
09.2016 - 09.2017
General Manager
U-Haul International
01.2014 - 09.2016
Bachelor of Arts - History
University of Olivet (Fomerly Olivet College)