Mikee Taylor
Gaston,SC
Summary
Quality-focused professional with 5 years of customer service experience and 2 years of experience working remotely. Polished in providing real-time translation and editing for errors and committed to consistently producing error-free work. Self-motivated with a strong work ethic, professional demeanor, and reliability.
Overview
5
5
years of professional experience
Work History
Captioning Assistant
Communication Service For The Deaf
Columbia, SC (Remote)
09.2020 - 09.2022
- Managed influx of inbound customer calls efficiently in complex, fast-paced, and challenged call center environment.
- Used voice recognition application to support communications for deaf or hard of hearing callers using captioned telephone.
- Maintained standards of minimal error rate, call accuracy, and speed and maintained monthly adherence scores of 98 percent or higher.
- Utilized keyboard skills by typing proper corrections and other words as necessary in timely manner.
- Helped with training and mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and troubleshot technical issues during calls to report to appropriate staff.
Food Service Worker
Aramark
Columbia, SC
01.2019 - 09.2020
- Prepared and built food items according to standardized recipes and directions.
- Served food to customers while ensuring guest satisfaction and anticipating customers' needs.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained excellent customer service and positive attitude towards customers and co-workers.
- Adhered to Aramark safety policies and procedures including proper food safety and sanitation.
Team Member
Chick-fil-A
Columbia, SC
09.2017 - 01.2019
- Prepared food in adherence with Chick-fil-A policy and standards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Set up and broke down food service lines quickly to maintain service flow.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Bachelor of Arts - Double Major: Criminal Justice And Psychology
University of South Carolina - Columbia
Columbia, SC05.2020
Skills
- Verbal and Written Communication Skills
- Active Listening Skills
- Ability to Multitask
- Quick Learner
- Critical Thinking
- Problem-Solving Skills
- Collaboration and Teamwork
- Time Management
- Attention to Detail
- Adaptability and Flexibility
Timeline
Captioning Assistant
Communication Service For The Deaf
09.2020 - 09.2022
Food Service Worker
Aramark
01.2019 - 09.2020
Team Member
Chick-fil-A
09.2017 - 01.2019
Bachelor of Arts - Double Major: Criminal Justice And Psychology
University of South Carolina - Columbia