Mikel Cummings

• Managed freight operations, ensuring timely delivery and compliance with safety regulations.
• Collaborated with vendors to negotiate rates and terms for transportation services.
• Oversaw inventory management systems, ensuring accuracy in stock levels and order fulfillment.
• Trained and mentored team members on best practices in freight management and logistics operations.
• Collaborated with sales teams to ensure timely order fulfillment, contributing to increased revenue growth.

• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
• Provided every customer with professional and polite support for sales and service needs
• Sourced vehicles from other dealer lots and auctions
• Greeted customers at arrival to build positive relationships and discuss vehicles

Continued education on current banking products and services . Educated customers on the variety of loan products and available credit options.Maintained up-to-date knowledge of bank policies. Organized weekly sales reports for the sales department to track product success.

Successfully managed the activities of 7 team members in multiple locations.Created training manuals targeted at resolving even the most difficult customer issues.Developed, implemented and monitored programs to maximize customer satisfaction.Provided detailed monthly departmental reports and updates to senior management.Developed rapport with the customer base by handling difficult issues with professionalism.