Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikel Hall

Sales Associate
Wesley Chapel,FL

Summary

Dynamic customer service professional with experience at Publix Grocery Store, excelling in problem-solving and active listening. Successfully resolved customer complaints, enhancing loyalty and satisfaction. Proven adaptability in high-pressure environments, coupled with strong time management skills, ensuring effective conflict resolution and fostering positive relationships.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Publix Grocery Store
Valrico, Florida
07.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Childcare Assistant

KidZania
Frisco, TX
02.2021 - 07.2021
  • Collaborated with other childcare professionals to continuously improve the quality of care provided to children.
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Assisted in monitoring children''s progress by conducting regular observations and assessments as needed.
  • Maintained accurate records of attendance, incident reports, and daily logs for effective documentation purposes.

Education

High School Diploma -

Durant Senior Highschool
Plant City, United States
08.2020 - 05.2024

Skills

Customer service

Problem-solving

Active listening

Adaptability and flexibility

Task prioritization

Timeline

Customer Service Representative

Publix Grocery Store
07.2023 - Current

Childcare Assistant

KidZania
02.2021 - 07.2021

High School Diploma -

Durant Senior Highschool
08.2020 - 05.2024
Mikel HallSales Associate