Mikel mounmoun

Work History

Giorgio Armani

03.2024 - Current

Increased customer satisfaction by addressing and resolving client concerns efficiently.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

Hugo Boss

09.2016 - 02.2024

Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
Connected and engaged with customers to understand styling needs.
Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
Acknowledged, interacted and built relationships with clients to stimulate loyalty.

Nordstrom

02.2011 - 02.2016

Built rapport with customers and assessed needs to make product recommendations and upsell.
Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Built strong client relationships through consistent communication and effective problemsolving.
Provided first-rate service to all customers and potential customers.

Talbots

01.2007 - 11.2010

Oversaw development of more than [Number] new products each year.
Cultivated valuable relationships with external partners including manufacturers and distributors facilitating successful launches.
Conducted comprehensive market research to identify untapped opportunities for new product development or improvement of existing products.
Collaborated with marketing teams to create compelling product messaging, leading to increased sales and market share.
Enhanced product development processes by streamlining workflows and improving communication between departments.
Optimized resource allocation by conducting thorough assessments of project requirements, budgets, and timelines.
Mentored junior team members, fostering professional growth opportunities while increasing overall team productivity.
Approved product documentation to promote easy-to-follow manuals and technical documents.

Polo Ralph Lauren

02.2005 - 01.2007

Communicated effectively with team members to deliver updates on project milestones and deadlines.
Developed product documentation to communicate upcoming features and products to internal teams.
Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
Coordinated design meetings and decisions with internal departments and teams.
Collaborated with sales, marketing, and support teams to launch products on time and within budget.

Talbots

03.2001 - 12.2004

Identified potential risks in project timelines or budgets early on, implementing proactive solutions to avoid delays or cost overruns.
Provided technical expertise during product design, contributing to improved functionality and user experience.
Coordinated with suppliers and manufacturers to secure favorable pricing agreements for raw materials, reducing overall production costs.
Developed innovative products for increased customer satisfaction and market share growth.
Reviewed products and updates to meet company quality standards, schedule production and work-in-progress tracking and reports.