Mikel Najar
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Sales Advisor/Sales Team Leader
Toyota Of Cedar Park
11.2022 - Current
- Increased sales revenue by implementing targeted sales strategies and team training sessions.
- Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with company's brand values.
- Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.
- Expanded client base by fostering strong relationships and delivering exceptional customer service.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Developed long-lasting client relationships by providing exceptional customer service.
- Trained and mentored new sales representatives.
- Achieved or exceeded company-defined sales quotas.
Administrative Assistant
Covert Ford
07.2021 - 11.2022
- Answered telephone and email inquiries from potential customers
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity
- Managed our reporting and rebate system
- Maintained dealerships lease termination program
- Built and submitted customers specific order units
- Assisted in managing our courtesy transportation program
- Always readily available to learn and take on the next project.
Inventory Control Specialist
Sanderson Ford
07.2019 - 06.2021
- Stock in all inventory received
- Post all dealer trades to the full extent
- Bill fleet and retail units
- Process and post internal invoices to inventory
- Purchase used vehicles
- Managed and maintained U-Haul purchases nationwide.
Office Administrator
Gaudin Motor Company
07.2018 - 06.2019
- Bill vehicle deals
- Send customer contracts to banks
- Send payoffs on trade vehicles
- Receipt all monies accordingly
- Register/Cancel ESP and GAP insurances
- Post dealer trades and wholesale units to the full extent
- Payroll/Human Resources Assistant to all three of our sister stores
- Pay payroll deductions: Health, Dental, Vision, 401K, etc
- Assisted in creating a mental health program provided to all employees
- Verified salaried/hourly employee time cards to prepare accurate payroll.
Office Administrator
Vision Ford Lincoln
02.2015 - 06.2018
- Bill all deals and processed title work
- Stock in new/used inventory
- Write up and process all dealer trades/wholesales
- Receipt in monies accordingly
- Send AR statements and post payments as received
- Parts/Service/Sales cashier & Prepared business deposit
- Handled and registered all courtesy deliveries as received
- Send payoffs on all trade vehicles
- Handled ESP/GAP cancellations and registrations
- Assisted with all inventory and month end procedures.
Teller/New Accounts Representative
Pioneer Bank
04.2012 - 02.2015
- Proposed available products and solutions to meet diverse requirements
- Efficiently prepared customer and ATM cash and change orders
- Processed quarterly vault/ATM audits
- Maintained a balanced drawer
- Executed wire transfers, stop payments, account transfers & loan payments
- Opened new personal/business accounts in a timely manner
- Maintained friendly/professional customer interactions resulting in 100% customer satisfaction.
Education
High School Diploma -
Alamogordo High School
Alamogordo, NM05.2011
Skills
- Judgment and Decision Making
- Confidentiality and Data Protection
- Multitasking and Time Management
- Accounting
- Ignite/CDK
- Document and File Management
- Appointment Coordination
- Inventory Control
- Microsoft Office
- Inventory System
- Timekeeping
- Payroll administration
- Objection handling
Accomplishments
200 Club Member
Leadership Academy
Activities
- Big Brother Big Sisters
- Boys and Girls Club
- Grant A Gift Foundation
- Food drives
- Festival Volunteer
- Traveling
Timeline
Sales Advisor/Sales Team Leader
Toyota Of Cedar Park
11.2022 - Current
Administrative Assistant
Covert Ford
07.2021 - 11.2022
Inventory Control Specialist
Sanderson Ford
07.2019 - 06.2021
Office Administrator
Gaudin Motor Company
07.2018 - 06.2019
Office Administrator
Vision Ford Lincoln
02.2015 - 06.2018
Teller/New Accounts Representative
Pioneer Bank
04.2012 - 02.2015
High School Diploma -
Alamogordo High School