Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mikel Smith

Humble

Summary

Dynamic entrepreneur with a proven track record of enhancing customer satisfaction and brand loyalty through strategic thinking and exceptional project management. Formerly at Pizza Hut, I excelled in relationship building and cost reduction, consistently delivering high-quality service while navigating challenging market conditions. Skilled in budgeting and risk mitigation, I drive performance improvement.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Entrepreneur

Myself
11.2024 - Current
  • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
  • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
  • Determined business plan, mission statement, and vision.
  • Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
  • Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
  • Boosted customer satisfaction, refining customer service process to ensure quick and effective resolution of inquiries and complaints.
  • Reduced operational expenses, reviewing and adjusting budgets to align with financial goals.
  • Negotiated with service providers, securing cost-effective solutions for telecommunications, shipping, and other essential services.

Delivery Driver

Pizza Hut
03.2023 - 04.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.

Education

High School Diploma -

Cypress Springs High School
7909 Fry Rd
06-2022

Skills

  • Goal setting
  • Entrepreneurial personality
  • Strategic thinking
  • Customer relations
  • Risk mitigation
  • Personnel management
  • Relationship building
  • Performance improvement
  • Scheduling
  • Cost reduction

Certification

google cybersecruity Certificate of completion

Languages

English
Full Professional

Timeline

Entrepreneur

Myself
11.2024 - Current

Delivery Driver

Pizza Hut
03.2023 - 04.2024

High School Diploma -

Cypress Springs High School

Similar Profiles

CREATE PROFILE
Mikel Smith