MIKELL MAY
SORRENTO,FL
Summary
Dynamic professional with a diverse background in construction project oversight, financial management, and exceptional customer service. Proven expertise as a business owner, skilled in fostering relationships, simplifying complex concepts, and empowering clients to make informed decisions. Ready to leverage extensive business acumen and a strong work ethic to excel in the insurance industry.
Overview
12
12
years of professional experience
Work History
Vice President and Field Operations Manager
H&M CONCRETE CONTRACTORS
Central Florida
03.2023 - 07.2024
- Oversaw projects for both residential and commercial buildings, including jobs for Disney, O'Reilly Auto Parts, and Sanford Public Works Water Division.
- Supervised daily field operations, ensuring adherence to industry safety standards while implementing strict quality control measures.
- Cultivated strong relationships with clients and builders.
- Managed multiple high-performing teams.
Service and Warranty Department Manager
ROOF COMMANDER
Tavares, Fl
08.2022 - 03.2023
- Managed the service and warranty department, improving response times and customer satisfaction by over 10%.
- Led inspections for warranty and repair, identifying and resolving issues promptly.
- Implemented rigorous quality control checks, ensuring strict adherence to safety and building standards across all projects.
Home Inspector
PILLAR TO POST HOME INSPECTORS
Orlando, Fl
08.2021 - 08.2022
- Conducted thorough inspections on both residential and commercial buildings.
- Identified critical repair needs and potential safety hazards, delivering precise recommendations to owners, buyers, and real estate professionals.
- Implemented advanced inspection technologies, enhancing accuracy and efficiency in detecting potential hidden structural and/or health risks.
Assistant CPA
TONI B SPRINGER, CPA
Altamonte Springs, Fl
10.2018 - 08.2021
- Responsible for monthly payrolls across several clients, ensuring timely and accurate salary disbursement for 100+ subcontractors.
- Managed accounts payable/receivable ensuring accurate financial records.
- Developed expertise in accounting software such as QuickBooks and Microsoft Office.
Lead Server and Trainer
BUFFALO WILD WINGS
Casselberry, Fl
02.2012 - 10.2018
- Led front of house staff during peak hours, ensuring exceptional customer service and satisfaction.
- Trained and developed new hires, enhancing team efficiency and service quality.
- Helped manage high-volume shifts, maintaining smooth operations and quick problem resolution.
Skills
- Leadership
- Time Management
- Problem Solving
- Communication
- Project Coordination
- Client Relations
- Critical Thinking
- Product Management
- Risk Mitigation
- Analytical Skills
Timeline
Vice President and Field Operations Manager
H&M CONCRETE CONTRACTORS
03.2023 - 07.2024
Service and Warranty Department Manager
ROOF COMMANDER
08.2022 - 03.2023
Home Inspector
PILLAR TO POST HOME INSPECTORS
08.2021 - 08.2022
Assistant CPA
TONI B SPRINGER, CPA
10.2018 - 08.2021
Lead Server and Trainer
BUFFALO WILD WINGS
02.2012 - 10.2018
LICENSES
Home Inspector; Florida
August 2021
License #HI14160
0215 - Life, Health & Variable Contracts Insurance Agent
November 2025
License #G295304
2044 - Personal Lines Property & Casualty Insurance Agent
February 2026
License #G295304