Mikenna Burnett
St Louis,MO
Summary
Authorized to work in the US for any employer.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Medical Spa Coordinator
Vici Aesthetics & Wellness
Springdale, AR
08.2022 - Current
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Created seasonal and targeted offers to enhance visibility and generate revenue.
- Used PatientNow to streamline accounting and invoicing functions.
- Documented client records and information.
Executive Assistant
Big Cedar Lodge
Branson, MO
12.2021 - 02.2023
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Set up meeting for senior management and updated calendars.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Managed daily invoices, reports and proposals.
- Monitored office equipment and scheduled repairs.
- Coordinated meeting and work schedules for staff teams and executives.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Handled and processed donations that we do throughout the year.
- Obtained signatures for financial documents and internal and external invoices.
Front Desk Attendant Lead
Big Cedar Lodge
Branson, MO
04.2021 - 12.2021
- I am the manager on duty when my managers are not in the office
- I will handle any guest issues we might have during that time
- I communicate with my supervisors, co-workers, and our guests of many ages
- I help train the front desk attendants
- Explain the different room charges and refund payments when it’s needed.
- Managed customer complaints and rectified issues to complete satisfaction.
- Monitored reservations to track incoming parties and special events.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Facilitated successful front desk operations for high-volume hotel.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Front Desk Attendant
M. Burnett, Big Cedar Lodge
Branson, MO
11.2020 - 04.2021
- Provide customers with their checking in and out needs
- Room assignments are also part of the clerical work I perform
- Prioritizing customers’ needs and addressing those needs
- Assisting the guests with their itineraries, activities and services offered by our company
- I upsell the resort, upgrade rooms, book dinner reservations, Spa appointments and I book guests activities
- Make room keys, Stay aware of the occupancy and assign rooms for same day arrivals
- Welcomed large volume of guests and improved overall customer service.
Receptionist
Nu Essence Spa
Springfield, Mo
07.2019 - 08.2019
- Performed opening and closing duties of the spa
- Answered phone calls and scheduled appointments
- Checked the clients in and out for their scheduled appointments
- Performed duties that contributed to the operational running of the spa, such as, laundry and stocking supplies
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Scheduled and confirmed appointments.
Jarrett Industries
Fayetteville, AR
11.2013 - 07.2017
- Prepared products in accordance with guidelines for shipment with Jarratt Industries
- Making and accepting phone calls regarding product orders, costumer compliments, and complaints
- Directing phone calls to the appropriate person in a timely manner
- Sales representative at local events and venues in a professional manner.
Education
Eastern Oklahoma State College And Stephens College
Wilburton, OK/Columbia MO05.2019
Homeschooled
Springdale 08.2017
Some College (No Degree) - Groups Collegiate
Missouri State University
Springfield MOSkills
- Strong Problem Solver
- Proper Phone Etiquette
- Strong Communication Skills
- Executive Schedule Management
- Flexible Schedule
- Inventory Systems
- Cash Deposit Preparation/Payment Collection
- Planning & Organizing
References
Hugh Jarratt Owner - Jarratt Industries – (479) 841-5756
Jamie Keys Vice President of Facilities/Community Affairs, Big Cedar Lodge (417) 848 – 0885
Brittany Walling Office Manager Vici Aesthetics & Wellness (479) 787-0034
Certification
Hydrafacial Certification
Timeline
Medical Spa Coordinator
Vici Aesthetics & Wellness
08.2022 - Current
Executive Assistant
Big Cedar Lodge
12.2021 - 02.2023
Front Desk Attendant Lead
Big Cedar Lodge
04.2021 - 12.2021
Front Desk Attendant
M. Burnett, Big Cedar Lodge
11.2020 - 04.2021
Receptionist
Nu Essence Spa
07.2019 - 08.2019
Jarrett Industries
11.2013 - 07.2017
Eastern Oklahoma State College And Stephens College
Homeschooled
Some College (No Degree) - Groups Collegiate
Missouri State University