MIKERA JOHNSON
Wilson,NC
Summary
Results-driven professional adept at managing high-volume workloads in customer operations and warehousing. Achieved performance metrics through effective order fulfillment and inventory accuracy, while maintaining adherence to safety standards. Proven ability to enhance team productivity and operational efficiency in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Forklift Operator
Becton Dickinson
Four Oaks, North Carolina
05.2026 - Current
- Operated forklifts to transport materials within the facility.
- Loaded and unloaded products from delivery trucks efficiently.
- Ensured inventory accuracy through regular cycle counts to support operational efficiency.
- Oversaw inventory of staging materials to streamline workflow.
- Conducted regular inventory counts to ensure accurate stock levels.
- Maintained cleanliness and orderliness of the warehouse environment.
- Enhanced team performance through training on equipment usage. on proper equipment usage to enhance safety and operational standards.
Warehouse Associate (Flex Shift)
Amazon
Wilson, NC
02.2026 - Current
- Execute high-volume order picking, packing, and staging with strong accuracy and speed.
- Achieved performance metrics in fast-paced, physically demanding warehouse environment.
- Utilize inventory tracking systems and handheld scanners to maintain real-time accuracy.
- Adhered to strict safety procedures while maintaining organized workstations.
Business Care Specialist
Truist Bank
Wilson, NC
02.2025 - 12.2025
- Managed complex business account inquiries to ensure accuracy and compliance, enhancing customer trust.
- Resolved escalated issues through critical thinking and clear communication, improving customer satisfaction.
- Navigated financial systems (Salesforce, FIS) to process and update sensitive data, maintaining data integrity.
Business Development Representative
North State Cyber
Wilson, NC
10.2024 - 02.2025
- Managed client pipelines and tracked sales activity across multiple CRM platforms to enhance visibility on sales progress.
- Streamlined organization and workflow tracking for lead management, improving accessibility of lead data.
- Maintained billing records and supported internal operations to ensure accurate financial reporting.
Call Specialist
ASD (Answering Service for Directors)
Remote
09.2023 - 10.2024
- Managed high-pressure, sensitive calls, ensuring professionalism and accuracy for optimal customer experience.
- Demonstrated composure and clarity in emotionally intense situations, fostering trust and support for callers.
- Documented detailed reports and coordinated services in real time to streamline communication and response.
Customer Service Representative
Foxhound Federal
Remote
12.2023 - 03.2024
- Managed customer inquiries through phone and email communication.
- Facilitated account updates, repayment plans, and issue resolution to enhance client satisfaction.
- Resolved product-related issues with effective troubleshooting techniques.
- Collaborated with team members to improve customer service processes.
- Ensured compliance with federal privacy and data security standards to protect client information.
Front Desk Receptionist
Quality Inn & Suites
Wilson, NC
06.2022 - 06.2023
- Greeted guests warmly upon arrival and ensured smooth check-in process.
- Coordinated guest services, reservations, and billing operations to ensure seamless guest experiences.
- Addressed and resolved customer issues, demonstrating professionalism and efficiency in high-pressure situations.
- Managed multi-line phone system, directing calls to appropriate departments.
- Assisted guests with inquiries, providing information about hotel services and amenities.
Production Worker / Assembler
Collins Aerospace
Wilson, NC
12.2021 - 06.2022
- Assembled and inspected high-volume units, ensuring adherence to strict quality standards.
- Monitored production metrics to maintain consistent output and identify areas for improvement.
- Supported production processes by maintaining high efficiency in a dynamic industrial setting.
Education
High School Diploma -
Fike High School
Wilson, NCSkills
- Inventory Management and Order Fulfillment
- Warehouse Management Systems
- Warehouse Inventory Tracking
- Shipping logistics
- Logistics Accuracy
- Quality assurance
- Preventive Maintenance
- Workflow optimization
- Process Improvement
- Material Handling
- Workplace safety
- Time Management and Multitasking
- Microsoft Office & Google Workspace
- Team Collaboration
Timeline
Forklift Operator
Becton Dickinson
05.2026 - Current
Warehouse Associate (Flex Shift)
Amazon
02.2026 - Current
Business Care Specialist
Truist Bank
02.2025 - 12.2025
Business Development Representative
North State Cyber
10.2024 - 02.2025
Customer Service Representative
Foxhound Federal
12.2023 - 03.2024
Call Specialist
ASD (Answering Service for Directors)
09.2023 - 10.2024
Front Desk Receptionist
Quality Inn & Suites
06.2022 - 06.2023
Production Worker / Assembler
Collins Aerospace
12.2021 - 06.2022
High School Diploma -
Fike High School