Mikerah Jones
Atlanta,GA
Summary
Dynamic customer service professional with a proven track record excelling in conflict resolution and customer relationship management. Recognized for enhancing customer satisfaction through effective problem-solving and adaptability. Committed to delivering exceptional service while maintaining a positive environment, even during peak hours. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Skilled in communication, problem-solving, and handling customer inquiries with professionalism and empathy. Proven ability to thrive in fast-paced environments, manage multiple tasks, and learn new systems quickly. Eager to bring a positive attitude, strong work ethic, and a commitment to delivering excellent customer experiences to a chat or call center role.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Liveops
Atlanta, Georgia
01.2025 - 06.2025
- Educated customers about products and services for better understanding.
- Resolved customer complaints by identifying issues and providing solutions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with inquiries through phone and chat support.
- Maintained a positive attitude while managing high call volumes during peak hours.
- Followed up with customers to ensure satisfaction after service interactions.
- Gathered customers' feedback through surveys, and used the data to improve customer service.
Sales Associate
T.J. Maxx
Gwinnett, GA
05.2024 - 11.2024
- Provided exceptional customer service by answering product-related questions, offering recommendations, and resolving complaints.
- Maintained a clean, organized store environment.
- Handled cash and credit transactions accurately, ensuring smooth checks and a positive customer experience. Collaborated with team members to meet store sales and targets. Developed a strong rapport with customers, resulting in positive feedback.
- Provided information on promotions and product features to shoppers.
Education
High School Diploma -
Georgia Connections Academy
Atlanta, GA05-2022
Skills
- Customer service
- Conflict resolution
- Adaptability to new systems
- Team collaboration
- Corporate communications
- Multi-tasking and prioritization
- Attention to detail
- Organizational and time management skills
- Sales techniques
- Customer relationship management
- Problem solving
Timeline
Customer Service Representative
Liveops
01.2025 - 06.2025
Sales Associate
T.J. Maxx
05.2024 - 11.2024
High School Diploma -
Georgia Connections Academy