Mikeria Cantrell
Murfreesboro,TN
Summary
Detail-oriented medical records specialist with expertise in maintaining accurate records in compliance with legal and confidentiality standards. Experienced in optimizing electronic health record systems to enhance data retrieval and coordinate patient care. Proven ability to improve data management systems and promote effective communication across departments.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Revenue Cycle Temp
Aegis Sciences Corporation
Brentwood, TN
01.2023 - Current
- Verified active insurance coverage for service dates using payer eligibility and benefit platforms, facilitating accurate billing.
- Managed pending lists according to leadership-defined metrics, ensuring timely billing and reducing delays.
- Entered and updated account information in billing systems with high accuracy.
- Utilized resources to rectify missing client/patient information while adhering to HIPAA guidelines, maintaining confidentiality and compliance.
Payment Processor
Value Payment System, Safety
Brentwood, TN
01.2021 - 08.2022
- Processed payments, ensuring compliance with regulatory standards and accuracy, enhancing transaction reliability.
- Validated data entries, calculations, and billing codes, preventing errors and maintaining integrity of billing processes.
- Resolved inbound customer inquiries related to account status and payment issues, contributing to high customer satisfaction levels.
Data Entry Clerk - Temp/Contract Role
State of Tennessee
Nashville, TN
03.2020 - 12.2020
- Entered and managed epidemiological data with high accuracy, contributing to reliable database for analysis and reporting.
- Verified patient demographics on test requisition forms and test results, maintaining data integrity and supporting accurate patient records.
- Implemented standardized file naming system, improving file retrieval efficiency and version control accuracy.
Associate Access Specialist
Vanderbilt Medical Center
Nashville, TN
06.2019 - 02.2020
- Assisted customers by addressing inquiries and fulfilling requests, capturing relevant information for clinic staff and providers to enhance service delivery.
- Scheduled appointments according to departmental guidelines, prioritizing based on patient urgency and providing essential logistics details to customers.
- Answered incoming calls, following established protocols for call management to ensure a positive customer experience.
Specialist Servicing
Citizens Bank
Franklin, TN
12.2018 - 06.2019
- Compiled and reviewed loan applicant documentation, including credit histories and financial statements, ensuring accuracy and compliance of credit and loan files.
- Maintained comprehensive knowledge of relevant data and managed attachments to correspondence.
- Provided assistance to customers with inquiries about their accounts with account inquiries and transaction processing.
Data Entry
Hospital Corporation of America
Nashville, TN
02.2018 - 11.2018
- Performed data entry functions utilizing Microsoft word and Excel.
- Verified accuracy of documents for information lifecycle management and information protection, ensuring compliance with security protocols.
- Executed data entry tasks using Microsoft Word and Excel. utilizing Microsoft word and Excel.
Records Clerk I & II
Cigna Government Services
Nashville, TN
07.2015 - 10.2017
- Reviewed and verified the accuracy and completeness of Medicare Part B, Durable Medical Equipment, and Home Health Hospice claims, ensuring proper documentation and adherence to CMS 1500 and UB 04 standards.
- Maintained and updated patient databases, ensuring accuracy of information and supporting integrity of records management.
- Managed scanning, filing, and data entry, enhancing organization and retrieval of important documents and reports.
Education
High School Diploma -
Oakland High School
Murfreesboro, TN 08.2011 - 05.2015
Skills
- Data Entry and Verification
- 10-Key data entry
- Typing 50 WPM
- Experience in Microsoft word and Excel
- Able to use fax, copier, scanning machine
- HIPAA Compliance
- Critical Thinking Skills
- Excellent Organization Skills
- Great Multi-tasking skills
- Exceptional Verbal/Written Communication
- Customer Service Oriented
- Strong Customer Relations Skills
- Independent Worker
- Self-motivated
- Professional Demeanor
Timeline
Revenue Cycle Temp
Aegis Sciences Corporation
01.2023 - Current
Payment Processor
Value Payment System, Safety
01.2021 - 08.2022
Data Entry Clerk - Temp/Contract Role
State of Tennessee
03.2020 - 12.2020
Associate Access Specialist
Vanderbilt Medical Center
06.2019 - 02.2020
Specialist Servicing
Citizens Bank
12.2018 - 06.2019
Data Entry
Hospital Corporation of America
02.2018 - 11.2018
Records Clerk I & II
Cigna Government Services
07.2015 - 10.2017
High School Diploma -
Oakland High School
08.2011 - 05.2015