Mikesha Williams
Ocala
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Lead CSR
Maximus Federal
10.2023 - 10.2025
- Promptly responded to inquiries and requests from prospective customers.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Maintained up-to-date knowledge of product and service changes.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Insurance Agent
Tranzact Insurance Solutions
09.2020 - 09.2023
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Generated leads through cold-calling, networking and other outreach methods.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
CLERK
USPS
08.2015 - 04.2020
- Sorted mail according to size, shape and destination.
- Moved bulk containers and large parcels with forklifts.
- Operated postal machines, including postage meters and mail-processing machines.
- Resolved problems, improved operations and provided exceptional service.
Education
High School Diploma -
Hillsborough High School
Tampa05-2010
Skills
- Multitasking and organization
- Positive and professional
- Quality control
- Call center operations
- Punctuality and reliability
- Call center experience
Timeline
Lead CSR
Maximus Federal
10.2023 - 10.2025
Insurance Agent
Tranzact Insurance Solutions
09.2020 - 09.2023
CLERK
USPS
08.2015 - 04.2020
High School Diploma -
Hillsborough High School