Summary
Overview
Work History
Education
Skills
Timeline
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Myasia Swain

Atlantic City,NJ

Summary

Dynamic customer service professional with a proven track record at Royal Farms, adept at resolving complaints and enhancing satisfaction. Skilled in CRM software and problem-solving, I excel in team collaboration and time management, consistently improving response times and operational efficiency. Committed to delivering exceptional service in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Lead CSR

Royal Farms
01.2023 - 01.2025
  • Assisted customers with inquiries, providing accurate product information and service guidance.
  • Resolved customer complaints efficiently, ensuring a positive experience and enhancing satisfaction.
  • Collaborated with team members to maintain high service standards during peak hours.
  • Processed transactions accurately using point-of-sale systems to enhance operational efficiency.

CSR

Navient
02.2021 - 02.2023
  • Responded to customer inquiries via phone and email, ensuring high satisfaction levels.
  • Assisted in resolving complaints by identifying root causes and providing effective solutions.
  • Maintained accurate customer records in CRM system, supporting data integrity and reporting.
  • Collaborated with team members to streamline processes and improve response times.

Education

High School Diploma -

Manchester Township Highschool
Manchester , NJ

Skills

  • Customer service (Phone, Email, Chat)
  • Problem-solving
  • Time management
  • Multitasking and organization
  • CRM Software (Zendesk)
  • Team collaboration

Timeline

Lead CSR

Royal Farms
01.2023 - 01.2025

CSR

Navient
02.2021 - 02.2023

High School Diploma -

Manchester Township Highschool

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Myasia Swain