MIKETA KING
Summary
Dedicated and results-driven professional with experience in healthcare support, medical administration, customer service, patient care, and remote technical assistance. Magna Cum Laude graduate with an Associate of Arts in Psychology and a 3.91 GPA. Certified Medical Assistant with a background as a Patient Care Technician (PCT), caregiver, and healthcare customer service professional. Skilled in communication, documentation, insurance verification, problem-solving, and relationship building. Proven ability to support patients, families, providers, and customers while maintaining professionalism, accuracy, and exceptional service in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Child & Youth Program Assistant (Target Level III)
U.S. Air Force Child Development Program
07.2024 - Current
Technical Care Advisor
Concentrix
03.2023 - 01.2024
Customer Support Representative
Internal Data Resources
10.2021 - 01.2022
Medical Intake Representative
eviCore Healthcare
01.2018 - 08.2020
Education
Associate of Arts (A.A.) - Psychology
Liberty University
Lynchburg, VASkills
- Customer Service Excellence
- Remote Customer Support
- Customer engagement
- Documentation
- Records Management
- Scheduling
- CRM Systems
- Microsoft Office
- Data Entry
- Problem Solving
- Time Management
- Team Collaboration
- Professional Communication
- Patience and empathy
Certification
- Certified Medical Assistant (CMA)
- Adult & Pediatric First Aid/CPR, 04/15/28
Relocation
Suwanee, GA
Healthcare
- Healthcare Administration
- Medical Terminology
- HIPAA Compliance
- Insurance Verification
- Prior Authorizations
- Medical Intake
- Patient Support
- EMR Systems
- Healthcare Documentation
Child Development & Behavioral Support
- Lesson Planning
- Child Development
- Autism Spectrum Disorder (ASD) Support
- ADHD & ADD Support
- Positive Behavior Support
- Behavioral Observation & Documentation
- Family Communication
- Social-Emotional Development
- Conflict Resolution
- Classroom Management
- Developmentally Appropriate Practices
- Safety & Supervision
Timeline
Child & Youth Program Assistant (Target Level III)
U.S. Air Force Child Development Program
07.2024 - Current
Technical Care Advisor
Concentrix
03.2023 - 01.2024
Customer Support Representative
Internal Data Resources
10.2021 - 01.2022
Medical Intake Representative
eviCore Healthcare
01.2018 - 08.2020
Associate of Arts (A.A.) - Psychology
Liberty University