Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikeyha Webster

Montgomery,AL

Summary

Proven Customer Service Representative at Conns Home Plus, adept in problem-solving and active listening, significantly enhancing customer loyalty and satisfaction. Mastered complaint handling and technical support, ensuring swift resolution of customer issues. Skilled in data entry and customer relations, consistently maintaining professionalism under pressure.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Conns Home Plus
2424 Eastern Blvd
04.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

Diploma -

Jefferson Davis High School
Montgomery, AL

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Customer Relations
  • Call center experience
  • Money handling abilities
  • Complaint Handling
  • Payment Processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call Management
  • Documentation
  • Data Collection
  • Technical Support
  • Live chat support
  • Product Sales

Timeline

Customer Service Representative

Conns Home Plus
04.2023 - Current

Diploma -

Jefferson Davis High School
Mikeyha Webster