Summary
Overview
Work History
Education
Skills
Timeline
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Mikey Rogers

Mikey Rogers

San Diego,CA

Summary

Professional hospitality leader with substantial experience in high-volume dining establishments. Skilled in delivering exceptional customer service, managing team collaboration, and ensuring seamless operations. With a strong emphasis on adaptability and reliability, consistently aligning with organizational goals and enhancing guest satisfaction. I have a proven ability to train and lead staff while maintaining high standards in fast-paced environments. I am educated in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining as well as a nightclub party scene. I'm highly successful at building relationships with customers to increase loyalty and repeat business and catering specific experiences to differing cliental.

Overview

3
3
years of professional experience

Work History

Lead Server

Punch Bowl Social
12.2023 - Current
  • Trained and mentored junior servers on menu knowledge and customer service best practices. Was personally flown out to our Sacramento location to help retrain and get that location on board with company standard.
  • Facilitated seamless communication between event sales managers and kitchen staff, ensuring all needs were met.
  • Supervised dining room operations, ensuring high standards of service and guest satisfaction.
  • Trained new staff on protocols, enhancing team efficiency and overall service quality.
  • Assisted in managing daily operations, ensuring smooth service flow and guest satisfaction.
  • Set up banquet spaces according to event specifications and client preferences.
  • Delivered food and beverage service to guests, ensuring satisfaction and timely service.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Cocktail Server

Jello Shot Mafia
02.2023 - 09.2023
  • Built strong relationships with venue staff to facilitate smooth operations during events and performances.
  • Enhanced customer engagement by incorporating interactive elements and timely humor during beverage sales
  • Collaborated with event organizers to enhance guest experience to fit the specific themes of the night.
  • Provided exceptional customer service to VIP guests, ensuring memorable experiences.
  • Demonstrated adaptability by catering different types of events such as corporate gatherings or private parties effectively.

Bartender

PF Changs Restaurant
05.2022 - 07.2023
  • Crafted and served beverages in a fast-paced environment, ensuring quality and customer satisfaction.
  • Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed inventory levels, restocking supplies to meet demand during peak hours.

Education

CNA License - Nursing

EMCC
Fairport, NY
05-2019

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership
  • Positive and friendly attitude
  • High volume service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Handling difficult customers
  • Service-oriented mindset
  • Suggestive selling

Timeline

Lead Server

Punch Bowl Social
12.2023 - Current

Cocktail Server

Jello Shot Mafia
02.2023 - 09.2023

Bartender

PF Changs Restaurant
05.2022 - 07.2023

CNA License - Nursing

EMCC