Mikhael Williams
Helotes,TX
Summary
Proven leader at Desert De Oro, adept in decision-making and customer service, enhanced team performance through effective training and mentoring. Excelled in cash handling and resolving customer complaints, upholding stringent quality standards. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Shift Manager
Desert De Oro
06.2019 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
No Degree - Business Administration
Northwest Vista College
San Antonio, TX06.2025
High School Diploma -
O’Connor High School
Helotes, TX06.2021
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Handling Customer Complaints
- Accurate money handling
- Opening and closing procedures
- Mentoring and Coaching
- Quality Assurance
Timeline
Shift Manager
Desert De Oro
06.2019 - Current
No Degree - Business Administration
Northwest Vista College
High School Diploma -
O’Connor High School
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