Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Mikhail Hana

Parma,OH

Summary

Proven Assistant Service Manager with a track record of enhancing customer satisfaction and streamlining workflow at Victory Automotive Group. Skilled in service planning and proficient in CDK, demonstrating exceptional multitasking abilities and a commitment to resolving customer complaints efficiently. Excelled in building customer loyalty and managing service and parts teams, significantly contributing to operational excellence.

Overview

19
19
years of professional experience

Work History

Assistant Service Manager

Victory Automotive Group
03.2023 - Current
  • Followed up with customers during and after installations to verify satisfaction.
  • Met with customers to discuss service needs and offer available solutions.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Resolved customer complaints in professional and timely manner.
  • Coordinated with other departments to maintain streamlined and productive workflow.

Assistant Service Manager/Writer

Metro Imports Inc.
02.2011 - 03.2024
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
  • Used computer systems to enter customer information, create service records, order parts and develop cost estimations.
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.

Sales Associate

Best Buy
01.2006 - 02.2011
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

Electrical Engineering

Cleveland State University
Cleveland, OH

Skills

  • Operation Monitoring
  • Service planning
  • Estimating and Quoting
  • Proficient in [CDK, Reynolds, TCC, Windows]
  • Multitasking
  • Service and Parts Teams Management

Hobbies

Enjoys Remodeling homes and working on performance cars. Avid hiker and Traveler

Timeline

Assistant Service Manager

Victory Automotive Group
03.2023 - Current

Assistant Service Manager/Writer

Metro Imports Inc.
02.2011 - 03.2024

Sales Associate

Best Buy
01.2006 - 02.2011

Electrical Engineering

Cleveland State University

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Mikhail Hana