Mikhail Morgan
Port Chester,NY
Summary
Results-driven Operating Manager known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel at problem-solving, communication, and adaptability, ensuring seamless operations and project success. Committed to fostering positive workplace environments and achieving operational excellence.
Overview
10
10
years of post-secondary education
8
8
years of professional experience
Work History
Medical Courier
Onpoint wheels
Port Chester, Ny
07.2025 - Current
- Transported medical specimens and supplies for Onpoint Wheels across scheduled routes.
- Verified pickup paperwork and delivery labels before leaving healthcare facilities.
- Communicated with dispatch on route changes, delays, and urgent pickups.
- Followed chain of custody procedures for lab specimens and confidential items.
- Provided exceptional customer service during interactions with clients.
- Followed established protocols when transporting hazardous materials.
Operations Manager, Customer Experience
MFB Mechanical
Mount Vernon, NY
05.2019 - 05.2025
- Communicated with customers about orders, product availability, and service appointments.
- Resolved customer concerns regarding product selection and service requests.
- Supervised daily operations across multiple sites to ensure smooth service delivery.
- Conducted root cause analysis of operational issues to identify and implement effective solutions.
- Tracked inventory levels and adjusted purchasing orders accordingly.
- Ensured compliance with safety regulations and quality standards.
- Managed customer service team operations, overseeing hiring, training, and coaching to enhance team capabilities.
- Processed payroll information including salary, deductions, bonuses and vacation time.
- Audited, reviewed and compiled payroll reports, records and related summaries.
Customer Service Supervisor
Lineman’s
New Rochelle, New York
05.2018 - 10.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained professional communication during high-volume customer interactions
- Supervised staff assignments across sales, service, and warehouse functions.
- Reviewed shop workflows and adjusted staffing for operational needs.
- Maintained open communication channels among teams throughout the organization.
Education
Bachelor of Science - Economics
Iona College
New Rochelle, NY 08.2005 - 05.2015
Salesian High School
New Rochelle, New YorkSkills
- Project management
- Payroll administration
- Team leadership
- Attention to detail
Timeline
Medical Courier
Onpoint wheels
07.2025 - Current
Operations Manager, Customer Experience
MFB Mechanical
05.2019 - 05.2025
Customer Service Supervisor
Lineman’s
05.2018 - 10.2021
Bachelor of Science - Economics
Iona College
08.2005 - 05.2015
Salesian High School