Mikhal McGlothen
Montgomery,AL
Summary
Detail-oriented and customer-focused professional with over six years of experience in high-volume, fast-paced environments. Strong analytical and problem-solving skills enable effective evaluation of information for sound decision-making while managing competing priorities under pressure. Proven expertise in customer communication and conflict resolution ensures positive interactions and accurate record maintenance. Renowned for professionalism, adaptability, and a commitment to organizational standards and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PrEP Navigator / Patient Access Specialist
Five Horizons Health Services
Montgomery
04.2025 - Current
- Gather, analyze, and interpret client data to identify service gaps, assess risk factors, and implement targeted interventions that improve program engagement and retention.
- Ensure 100% compliance with federal and state reporting standards by maintaining accurate, confidential records and preparing documentation for audits and program evaluations.
- Establish and maintain collaborative relationships with 20+ external partners, including clinics and public health agencies, to expand access to care and coordinate service delivery.
- Develop and implement tracking systems using Athena, Continuum, and Microsoft Office to monitor client outcomes, prioritize follow-ups, and improve appointment adherence.
- Communicate complex health and prevention information to diverse populations, adapting messaging to ensure clarity, understanding, and behavioral impact.
- Evaluate individual client needs, identify barriers to care, and determine appropriate courses of action through critical thinking and resource coordination.
- Plan and execute community outreach initiatives, educating 1,000+ individuals while representing organizational objectives in public-facing environments.
- 40 hrs/week
Airport Manager (Enterprise, National, Alamo)
Enterprise Mobility
Montgomery
02.2019 - 02.2025
- Direct and coordinate daily operations for a 30-member team in a high-volume airport setting, prioritizing tasks, allocating resources, and ensuring operational efficiency across multiple business lines.
- Analyze performance metrics and customer feedback to identify operational deficiencies, implement corrective actions, and improve customer satisfaction outcomes (90–95% service ratings).
- Exercise sound judgment in resolving complex customer and operational issues, assessing risks, evaluating available information, and determining effective solutions under time constraints.
- Manage inventory exceeding 400 assets and oversee a $16M+ operational scope, ensuring accountability, loss prevention, and compliance with company policies and procedures.
- Lead recruitment, training, and development of personnel, mentoring 10+ employees and contributing to internal promotions and leadership pipeline development.
- Communicate effectively with internal teams and external stakeholders to coordinate operations, resolve conflicts, and maintain service standards.
- Adapt to rapidly changing operational demands, including staffing shortages and high-volume periods, while maintaining performance and service quality.
- 45–50 hrs/week
Disease Research Laboratory Student Aid / Technician
Alabama State University
Montgomery
08.2017 - 05.2021
- Conduct laboratory analysis by gathering and interpreting experimental data related to viral vectors, contributing to research outcomes and scientific evaluations.
- Perform quantitative calculations and sample preparation, ensuring accuracy and adherence to established research protocols and safety standards.
- Document and report findings with precision, supporting research integrity and enabling informed decision-making by senior researchers.
- Collaborate with research teams to troubleshoot experimental challenges, assess variables, and adjust methodologies to improve results.
- Present technical findings to academic audiences, translating complex scientific information into clear and understandable presentations.
- 20–25 hrs/week
Wellness Coordinator
Alabama State University
Montgomery
08.2018 - 03.2020
- Plan, organize, and implement wellness programs for 100+ students, prioritizing initiatives that support mental health, academic success, and retention.
- Assess student needs and provide guidance by identifying challenges, evaluating options, and connecting individuals with appropriate resources.
- Manage a $50,000+ program budget, ensuring responsible allocation of funds and alignment with organizational goals.
- Maintain effective communication with students, parents, and university staff to coordinate services and address concerns.
- Monitor program effectiveness and adapt strategies to improve engagement and outcomes, contributing to the successful graduation of 30+ students.
- 20 hrs/week
Education
Bachelor of Science - Biology
Alabama State University
Montgomery, ALSkills
- Claims Investigation & Liability Assessment
- Customer Service & Conflict Resolution
- Risk Mitigation & Policy Compliance
- Documentation & File Management
- Interviewing & Information Gathering
- Decision-Making Under Pressure
- Data Analysis & Reporting
- Team coordination experience
- Regulatory Compliance (HIPAA, Corporate Policy)
- Advanced Proficiency in Microsoft Office Athena Continuum Gilead Viiv Mistr
Affiliations
- Kappa Alpha Psi, Inc
- Alpha Phi Omega, Inc
- Black Colle Expo, Los Angeles
- Alabama State Alumni Association
Certification
- University of Washington/National HIV PREP Curriculum
- HIV PREP In-Depth Topics 1st Edition
- HIV PREP Fundamentals 1st Edition
- CITI PROGRAM
- Good Clinical Practice
- Information and Privacy Security
- Mentoring and Healthy Research Environments
- IRB Training - Social and Behavioral
- IRB Training Biomedical
Timeline
PrEP Navigator / Patient Access Specialist
Five Horizons Health Services
04.2025 - Current
Airport Manager (Enterprise, National, Alamo)
Enterprise Mobility
02.2019 - 02.2025
Wellness Coordinator
Alabama State University
08.2018 - 03.2020
Disease Research Laboratory Student Aid / Technician
Alabama State University
08.2017 - 05.2021
Bachelor of Science - Biology
Alabama State University
COMMUNITY ENGAGEMENT
Alpha Phi Omega — Leadership Roles, Kappa Alpha Psi Fraternity, Inc. — Leadership Roles, U.S. Census — (2010,2020) Community Outreach, Black College Expo (California), Blu Heart Foundation (Alabama)