SHENERIKA HENRY
Sugar Hill,GA
Summary
Senior Insurance Claims Specialist with 14+ years of experience in property and hazard claims, including investigation, coverage analysis, and claims resolution. Skilled in evaluating liability, verifying policy coverage, and managing high-volume claim inventories in compliance with regulatory standards. Proven ability to coordinate investigations, assess damages, and support claim settlement decisions while maintaining SLA performance and exceptional customer service.
Overview
15
15
years of professional experience
Work History
Senior Loss Draft Insurance Claims Specialist
Assurant
Remote, GA
05.2017 - Current
- Manage a high-volume inventory of insurance claims, reviewing documentation to determine eligibility, coverage, and compliance with lender and regulatory guidelines
- Conduct detailed claims investigations by analyzing policy coverage, reviewing supporting documentation, and coordinating with customers, contractors, and insurance carriers
- Assess claim files to identify discrepancies, exceptions, and risk factors impacting liability and compensability
- Coordinate property inspections to verify damages and repair progress, supporting accurate claim evaluation
- Facilitate timely disbursement of claim funds in alignment with SLA requirements and regulatory standards
- Communicate claim determinations, approvals, denials, and required next steps clearly to customers and stakeholders
- Resolve complex claim issues and escalations, ensuring accurate handling and high levels of customer satisfaction
- Act as Subject Matter Expert (SME) for claims systems and processes across multiple mortgage clients
- Train and mentor team members on claims handling procedures, compliance requirements, and best practices
- Develop tracking tools to monitor claim progress and reduce processing delays
Hazard Insurance Claims Representative
Assurant
Duluth, GA
11.2010 - 05.2017
- Supported claims investigation processes through inbound and outbound communication with customers, contractors, and insurance carriers
- Reviewed insurance policies and claim submissions to confirm coverage and identify missing or conflicting documentation
- Assisted in evaluating damages and claim eligibility through detailed file and document analysis
- Maintained accurate and up-to-date claim records to support effective claim lifecycle management
- Collaborated with internal teams to resolve claim issues and improve processing efficiency
Education
Property and Casualty Pre-Licensing Certificate of Completion -
American Professor
Medical Billing & Coding Certification - undefined
Sanford Brown University
College Preparatory Diploma - undefined
Berkmar High School
Skills
- Claims Investigation & Liability Assessment
- Coverage Analysis & Policy Interpretation
- Property & Hazard Insurance Claims
- Loss Draft Administration
- Regulatory Compliance & Legal Awareness
- Claims Documentation Review & File Management
- Damage Evaluation & Claims Resolution
- SLA & High-Volume Claims Processing
Accomplishments
- Recognized as Subject Matter Expert (SME) across multiple clients and claims systems
- Improved claim processing efficiency by developing tracking tools and reducing follow-up delays
Affiliations
Secretary, Duluth Speaks Toastmasters (Assurant)
ADDITIONAL INFORMATION
- Willing and able to obtain required insurance licenses
- Continuing education toward industry certifications (CPCU, AIC, or equivalent)
Timeline
Senior Loss Draft Insurance Claims Specialist
Assurant
05.2017 - Current
Hazard Insurance Claims Representative
Assurant
11.2010 - 05.2017
Medical Billing & Coding Certification - undefined
Sanford Brown University
College Preparatory Diploma - undefined
Berkmar High School
Property and Casualty Pre-Licensing Certificate of Completion -
American Professor