JESSICA OWNBEY
Vancouver
Summary
Claims professional well-versed in intricacies of claim management and resolution. Known for strategic approach to resolving disputes and ensuring compliance with industry standards. Reliable team collaborator with focus on achieving optimal outcomes and adapting to changing requirements. Skilled in negotiation and critical thinking.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Claims Specialist I-Total Loss SC APD
Liberty Mutual Insurance
11.2022 - Current
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
- Maintained compliance with state regulations and company policies while handling and resolving auto total loss claims.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Piloted SC APD TL training program currently used to train new total loss adjusters on company policies and procedures, contributing to a well-prepared team of professionals.
Senior Claims Claims Adjuster
Liberty Mutual Insurance
03.2021 - 11.2022
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
- Reviewed police reports and physical property damage to determine extent of liability.
- Review, document and settle claim payments to all interested parties of the claim.
Owner Operator
Mackenzie's Family Daycare
05.2015 - 06.2018
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Developed strong relationships with families, resulting in high levels of trust and confidence in childcare services provided.
- Complied with state and federal child care provider guidelines and regulations.
- Selected as one of 6 providers in SW Washington to participate in Washington State Department of Early Learning's provider pilot program with the goal of providing feedback to prepare interested in-home childcare programs to request contracted spaces with ECEAP.
Personal Lines Account Manager
Brown & Brown Northwest
12.2013 - 02.2015
- Serviced and retained a 1600-plus policy book of business within 20 separate carrier systems.
- Assisted clients with policy changes, ensuring accurate adjustments were made to meet their specific needs.
- Enhanced client satisfaction through proactive outreach initiatives, including annual policy review reminders and personalized follow-up communications.
- Implemented concepts learned while obtaining business degree to establish functional business practices, build clientele, and promote professional relationships within the current industry.
Customer Service Manager
Premier Insurance
03.2013 - 12.2013
- Took ownership of customer issues and followed problems through to resolution.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Conducted analysis to address file accuracy concerns which led to implementation of consistent file and document retention standards.
- Successfully led annual customer account reviews applying real-world scenarios to help clients decide their desired level of coverage.
Customer Service Manager
American Family Insurance
11.2009 - 03.2013
- Established and executed processes for handling claim follow up, providing annual insurance coverage reviews, and tracking sales commissions.
- Prioritized, submitted, and followed up on time-sensitive and confidential life insurance applications.
- Effectively communicated with company underwriters, claims/fraud department, property inspectors, mortgage companies and other insurance companies to complete objectives.
Education
CPCU -
The Institutes
Bachelor of Applied Science - Business
Peninsula College
Port Angeles, WA01.2016
Associates in Claims - Claims Adjusting
The Institutes
Malvern, PA01.2012
Skills
- Coverage and liability investigation
- Liability and coverage denials
- Claims management
- Efficient claims resolution
- Client communication skills
- Account relationship development
- Epic, AMS, LNAV, CCC, Guidewire
- Arbitration Case Preparation
- Policy management
Accomplishments
2025 1st Quarter Top Performer Award
Certification
Washington State Independent Adjuster License and Reciprocal Adjuster Licenses
Timeline
Claims Specialist I-Total Loss SC APD
Liberty Mutual Insurance
11.2022 - Current
Senior Claims Claims Adjuster
Liberty Mutual Insurance
03.2021 - 11.2022
Owner Operator
Mackenzie's Family Daycare
05.2015 - 06.2018
Personal Lines Account Manager
Brown & Brown Northwest
12.2013 - 02.2015
Customer Service Manager
Premier Insurance
03.2013 - 12.2013
Customer Service Manager
American Family Insurance
11.2009 - 03.2013
Bachelor of Applied Science - Business
Peninsula College
Associates in Claims - Claims Adjusting
The Institutes
CPCU -
The Institutes
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